| My in-car charger charges my phone slowly or does not charge it at all |
The charging speed and results of in-car wired chargers in the market vary by their designs. To ensure that your phone can be charged properly, perform the following steps.
Check whether the charger plug is inserted properly
You can reconnect the charger to ensure that the charger is properly connected to the car.
Check whether the in-car port is dirty
If there is dirt or foreign objects in the port, clean it before charging.
Check the charging ports on the phone and charger
Check whether the charging ports of the phone and charger are deformed or damaged. If so, back up your data and take your phone and proof of purchase to an authorized Huawei Customer Service Center for assistance.
Avoid using your phone while charging it
When you're charging your phone in the car, avoid running power-intensive apps (such as navigation and video apps) as they may slow down the charging speed and stop your phone from being fully charged.
Ensure an appropriate in-car temperature
For safety reasons, the charging speed may be affected if the temperature is too high (higher than 45℃) or too low (lower than 10℃).
If the issue persists
- If your phone can be charged using the standard charger, it indicates that your in-car charger is faulty. It is recommended that you use an official Huawei in-car charger.
- If the issue persists, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.