Notifications or notification content does not display on the lock screen

Applicable products: Smartphone
Applicable products:
Notifications or notification content does not display on the lock screen

Perform the following:

1 Check whether Magazine unlock has been enabled

The Notifications turn on screen and Display all notifications features take effect for lock screen notifications only when your phone supports Magazine unlock and Lock screen style is set to Magazine unlock.

For EMUI 9.1/Magic UI 2.1 and later versions, notifications can still be displayed on the lock screen even when Magazine unlock is not supported.

On an applicable device, perform the following to enable Magazine unlock:

  • Open Settings, search for and access Magazine unlock, and enable Magazine unlock.
  • If Magazine unlock can't be found in Settings, go to Themes > Me > Customize > Lock screen style > Magazine unlock > Apply instead.

2 Make sure that the related features are enabled

  1. Enable notifications to turn on the screen: Open Settings, search for and access Notifications turn on screen, and turn on the Notifications turn on screen switch.
  2. Enable notifications to show on the lock screen:
    • EMUI 10.X and EMUI 11.X and Magic UI 3.X: Go to Settings > Notifications > Lock screen notifications, and enable Display all notifications. Or go to Settings > Notifications > Show but hide contents, and disable Show but hide contents.
    • EMUI 9.X and Magic UI 2.X: Go to Settings > Notifications > Lock screen notifications, and select Display all notifications.
    • EMUI 8.X: Go to Settings > Apps & notifications > Notifications, touch the three-dot menu icon in the upper right corner, touch Lock screen notifications, and select Display all notifications.
    • EMUI 5.X: Go to Settings > Notifications & status bar > Notifications, touch in the upper right corner, touch When device is locked, and select Show all notification content.
  3. Allow the specific app to push notifications and display them on the lock screen:

    Open Settings, search for and access Apps, locate and access the app in question, and touch Notifications. Enable Allow notifications and set Lock screen notifications to Show.

3 Check whether Face unlock has been enabled

To protect your privacy, the content of notifications will be hidden when Face unlock has been enabled. You can have the notification content displayed on the lock screen by performing the following:

  1. If you prefer to retain Face unlock:
    • Open Settings, search for and access Face recognition, enter the Password, and disable Smart lock screen notifications. (This operation does not apply to EMUI 10.1/10.1.1 or Magic UI 3.1/3.1.1.)
    • Open Settings, search for and access Smart unlock, and disable Smart unlock.

      With Smart unlock disabled, you will not be able to unlock your phone with a wearable device.

  2. You can switch to a different unlock method, such as using your Fingerprint ID or Password:
    • Open Settings, search for and access Fingerprint ID or Lock screen password, and enroll your fingerprint or set a lock screen password.

4 Check whether the issue occurs with only specific apps

If so, the issue may lie with the settings of those apps. Go to Settings within the app in question, and enable the display of the notification content.

5 Check whether App lock has been enabled for the app in question

App lock is available in EMUI 9.0.1/Magic UI 2.0.1 and later versions. You can open Settings, search for and access App lock, and check whether the switch next to the app in question is turned on. If so, turn off the switch.

6 If the issue persists

Back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.

More:

How to enable Notifications turn on screen and Display all notifications

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