Notification content does not display on the lock screen

Applicable products: Smartphone
Applicable products:
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Notification content does not display on the lock screen

Perform the following:

1 Check whether the notification content is set to be displayed on the mobile phone

  1. Set the screen to turn on when receiving messages:

    Open Settings, search for and access Notifications turn on screen, and toggle on the Notifications turn on screen switch.

  2. Set the lock screen to display notifications and notification content:

    Versions earlier than EMUI 10.1: Open Settings, search for and access Lock screen notifications, and select Display all notifications.

    EMUI 10.1 or later: Go to Settings > Notifications and disable Hide notification content.

  3. Enable apps to push notifications and display them on the lock screen:

    Open Settings, search for and access Apps, locate and access the app in question, and touch Notifications. Enable Allow notifications and set Lock screen notifications to Show.

2 Check whether Magazine unlock has been enabled

For versions earlier than EMUI 9.1 and Magic UI 2.1, the Notifications turn on screen and Display all notifications functions are available only when Magazine unlock has been enabled. If your phone does not support Magazine unlock, it means that the Notifications turn on screen and Display all notifications functions are unavailable.

Set Lock screen style to Magazine unlock: Go to Themes > Me > Customize > Lock screen style > Magazine unlock > Apply.

3 Check whether Face unlock has been enabled

To protect your privacy, the content of notifications will be hidden when Face unlock has been enabled. If you prefer to use Face unlock:

Method 1: Open Settings, search for and access Face recognition, enter the password, and disable Smart lock screen notifications.

Method 2: Go to Settings > Notifications and disable Hide notification content.

4 Check whether the issue only occurs with specific apps

If so, the issue may lie with the settings of those apps. Go to Settings in the app in question, and enable the display of the notification content.

5 Check whether App lock has been enabled for the app in question

App lock is available in EMUI 9.0.1/Magic UI 2.0.1 and later versions. You can open Settings, search for and access App lock, and check whether the switch next to the app in question is turned on. If so, turn off the switch.

6 If the issue persists

If the issue remains unresolved, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.

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