The time on my HUAWEI watch/band is different from that on my phone
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| The time on my HUAWEI watch/band is different from that on my phone |
Cause of time inconsistency
- Normal error
The time on your watch/band is delivered by your phone system and set by your watch system. There may be an error of 1 to 2 seconds.
- Error accumulated due to disconnections
After Bluetooth is disconnected, an error of about 5 seconds is generated every 24 hours. If your watch has not been connected to the Huawei Health app for a long time, the time will be inconsistent.
- Display format difference
If your phone uses the 24-hour format and your HUAWEI WATCH 3/4 Series watch uses the 12-hour format, you can open your watch, go to Settings > System & updates > Date & time, and turn on the switch for 24-h to change the format. Time format changing is not supported in Ultra-long Battery Life mode.
- Independent synchronization capability
HUAWEI WATCH 3 and later smart watch series support independent time synchronization. To ensure a stable network connection, you need to enable eSIM and keep the watch in Standard mode.
Troubleshooting and solutions
- Check the connection and synchronization.
- Make sure that your watch/band is connected to the Huawei Health app.
- If the connection is lost, tap CONNECT, swipe down on the home screen of the Huawei Health app to refresh, and wait until the synchronization is complete. Then check whether the time is restored.
- Add background protection.
If the Huawei Health app is cleared from the background, the connection will be lost. It is recommended that you add the app to the background protection list on your phone.
- Change the watch face (to rule out display exceptions).
- Method 1: On the device home screen, touch and hold the watch face and swipe left or right to switch between watch faces.
- Method 2: Go to Settings > Watch face & home > Watch face, Settings > Watch face > Watch face, or Settings > Display > Watch face, and then swipe left or right or tap the plus sign (+) to select a new watch face.
- Note: Restoring factory settings will clear the downloaded watch faces.
- Pair the devices again.
If the issue persists, unpair your watch/band from your phone, pair them again, and see if the issue is resolved.
If the issue persists
If none of the above resolves the issue, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.