When receiving an incoming call, my HUAWEI band/watch sometimes displays the caller's name and sometimes displays the number

Grant the permission to access contacts

• iPhones:
  1. Go to Settings > Bluetooth on your phone, tap the exclamation mark next to your band/watch name to enter the Settings screen, and enable Sync Contacts. (Ignore this if this switch is not available.)
  2. Go to Settings > Bluetooth on your phone to unpair your band/watch from the phone, and pair them again. Allow your band/watch to access your phone contacts when you pair your band/watch with your phone.
     

     iOS 18 supports partial authorization for contacts. If you're using an iPhone running iOS 18, go to Settings > App > HUAWEI Health > Contacts, and enable Full access. For iPhones running versions earlier than iOS 18, go to Settings > App > HUAWEI Health, and enable Contacts.

• HUAWEI phones:
  1. Go to Settings > Bluetooth on your phone, tap the settings icon next to the name of your currently connected band/watch, and enable Contact sharing.
     

     If you're using a phone running EMUI 14.0, go to Settings > Bluetooth, tap or the i icon next to the current band/watch name, tap Share contacts and call history, and select All information.

  2. On the Settings screen on your phone, search for and tap Apps, and go to Huawei Health > Permissions > Contacts > Allowed.
     

     The settings may vary depending on the phone model. If you cannot find the settings, contact your phone vendor for assistance.

  3. Unpair your band/watch from your phone by going to Settings > Bluetooth on the phone, and pair them again. Allow your band/watch to access your phone contacts when you pair your band/watch with your phone.
     

     Due to system restrictions on third-party Android phones, contact names and numbers may not be displayed for incoming calls after the permission is enabled. Fix this issue according to [HUAWEI] Prompt "No contacts with numbers"/"Syncing..." displays when I add contacts on my third-party Android phone to my HUAWEI watch/band. If the issue persists, contact your phone vendor.

• Third-party Android phones (using a Samsung phone as an example):
  1. Go to Settings > Connections > Bluetooth, tap next to the name of the connected watch/band, tap Call permissions, and enable Access contacts. (The Call switch automatically turns on when the watch/band receives an incoming call and turns off when the call ends.)
  2. Go to Settings > Apps > Huawei Health > Permissions, and grant the permission for Phone, Contacts, and Call log.

Check whether the contact name contains special characters

If the contact name contains special characters, your watch/band may not be able to identify them. In this case, your watch/band will not display the contact name but will display the phone number instead. It is recommended that you use normal characters for contact names.

Check whether the contact number on your phone is prefixed with the international calling code (such as +86)

If the phone number is prefixed with an international calling code such as +86, the caller's name of the incoming call will not be displayed. It is recommended that you delete the international calling code, and try again.

If the issue remains unresolved

• It is recommended that you save phone numbers to the phone memory. Your band/watch will access the contacts in the phone memory first.
• It is also recommended that you add contacts to Favorite on your phone. To do so, go to Phone app > Favorite, tap the plus icon at the top, select the target contact, and tap Add. For the detailed adding methods about other phones, contact the corresponding phone vendor.

To learn more:

Bluetooth voice calling

Answering/Rejecting incoming phone calls on your HUAWEI watch