Unable to transfer to my HUAWEI watch the music that has been downloaded on my phone
| Unable to transfer to my HUAWEI watch the music that has been downloaded on my phone |
Refer to here for precautions about the music feature on the watch, how to add music to the watch, and music syncing.
If the Add songs screen does not display the tracks you wish to add or music transfer fails, try the following to troubleshoot the issue.
1. Check the music format
- Supported music formats vary depending on the paired watch. To view the music formats supported by your watch, go to Huawei Health > Devices, access the device details screen, tap Music, and enter the Add songs screen. If the downloaded music format is not supported, the music will not be displayed on the Add songs screen.
- For local songs downloaded from third-party music apps, you can check whether the songs can be transferred on the Scan local songs screen in the HUAWEI Music app.
To do so, go to HUAWEI Music > Me > Local, tap
in the upper right corner and then Scan local songs, and check the box for Don't find encrypted songs. If the target songs do not display, it indicates that their formats aren't supported for transfer.
AAC and M4A music files can only be transferred to and played on your watch when their duration is 10 minutes or less and when their file size is 100 MB or less.
2. Try transferring other songs or audio files in other supported formats
Another possible cause for the transfer failure is an incompatible bitrate. In this case, try transferring other music or audio files in other supported formats.
3. Try changing the music file storage path (third-party Android phones)
If the Add songs screen does not display the tracks you wish to add, try moving these music files to the Music folder on your phone (Files > Storage > Music).
Take a Meizu phone as an example: Go to Files > Audio, touch and hold down on a desired song, tap Move, and select the Music folder. (The path may vary depending on the phone model.)
4. Uninstall and reinstall the HUAWEI Music app (third-party Android phones)
If the Add songs screen does not display the member-only tracks downloaded from the Huawei Music app, it is recommended that you uninstall the HUAWEI Music app, download HUAWEI AppGallery, download HUAWEI Music from HUAWEI AppGallery, and try again.
5. If the issue persists
If none of the above resolves the problem, call the Huawei customer service hotline for assistance. We will do our best to address your needs.