Why can't I receive the verification code?

Applicable products: Tablet,Smartphone
Why can't I receive the verification code?

Note: If the phone number or email address associated with your HUAWEI ID is no longer in use, please submit an account change request in order to associate a new phone number or email address.

  • The phone number or email address you entered may be incorrect. Please double-check to verify that the number you entered is correct.
  • The SMS may have been blocked by your carrier. Please contact your carrier for more information.
  • You may have set up an SMS blocklist on your phone. Please check it is true. If so, remove the number in question from the blocklist.
  • There might be a network delay. Please wait for a while.

Note: If the number of times you entered incorrect verification codes has reached the limit, you have to wait 3 to 24 hours and try again.

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