How to Connect the Magnetic Keyboard to Your Huawei Tablet & Troubleshooting Connection Issues
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| How to Connect the Magnetic Keyboard to Your Huawei Tablet & Troubleshooting Connection Issues |
This content applies only to official Huawei keyboards.
Non-Huawei keyboards typically connect via Bluetooth. You can turn on Bluetooth on both the tablet and the third-party keyboard to pair them. If the connection fails, contact the keyboard manufacturer for support.
How to Connect
Align the back of the tablet with the keyboard (via magnets or snap-on connection) and tap Connect to start using it.
Troubleshooting Connection Issues
- Check the keyboard contacts: Some keyboards require proper alignment of the smart contacts. If it won't connect, clean the contacts on both the keyboard and the tablet.
- Check the keyboard battery: Keep the keyboard connected to the tablet for more than 10 minutes, then press the Caps key. If the Caps key indicator light doesn't turn on, bring the tablet, keyboard, and proof of purchase to a Huawei Customer Service Center for inspection.
- Disconnect and reconnect: Go to Settings, search for "NearLink" or "Bluetooth"; find the already-paired device, tap the info icon, and select Unpair, then try reconnecting the tablet magnetically.
- Restart the Tablet and Keyboard：Restart the tablet and keyboard: Separate the keyboard from the tablet. Press and hold the D, F, and U keys on the keyboard simultaneously for more than 20 seconds, then try reconnecting the keyboard to the tablet.
- Reset the tablet's network settings: Go to Settings > System & updates > Reset > Reset network settings.
Resetting network settings will clear WLAN data (including saved passwords), mobile network, Bluetooth, and NearLink data, but will not erase your other data or change other settings.
- Confirm Device Compatibility：Please refer to the guide 《Compatibility between HUAWEI tablets and keyboards》 to ensure your keyboard is compatible with your tablet.
If the issue persists
If the issue persists, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance. (Tip: Feel free to call the Huawei consumer service hotline for assistance before going to a Huawei Customer Service Center.) We will do our best to address your needs.