My HUAWEI watch/band doesn't vibrate or turn on its screen when receiving a new message or incoming call

Check whether the push notifications feature works properly on your wearable device. That is, check if the device prompts you with a new message or incoming call, or if an unread notification exists in the message center (accessible by swiping up on the device home screen). If not, troubleshoot the issue to resolve feature failure by referring to this link for HUAWEI/third-party Android phone users, or here for iPhone users.

*If the issue occurs in any of the following scenarios, it is normal and doesn't indicate any fault with your wearable device.

1. Mute notifications when using phone or Smart notifications is enabled in the Huawei Health app on your phone. (Such settings aren't available on certain phones and wearable models.)
   • In this case, your wearable device can receive push notifications properly but will not notify you when you're using your phone (meaning your phone is unlocked with its screen on).
   • You can disable Mute notifications when using phone or Smart notifications by going to Huawei Health > Devices, entering the device details screen, and touching Notifications.

2. Do Not Disturb or Sleep mode is enabled on your watch/band.

   If this is the case, you can swipe down on the device home screen and disable both Do Not Disturb and Sleep modes.

   If you still wish to be notified of incoming calls and new messages during sleep, enter the app list on your wearable, select Sleep, swipe up on the screen, touch Sleep mode to access the settings screen, and disable Auto. Please note that the Auto switch is only available on certain product models.

3. Your wearable device is being charged.
4. Vibration is set to None on your watch/band.

   If this is the case, you can go to Settings > Vibration to adjust the setting. If Vibration cannot be found on your device, it indicates that such a setting is unavailable and therefore you can skip this step.

5. Only show notifications when worn is enabled on your watch/band, so no notifications will be pushed when the device is not worn. For some models, the device only vibrates for push notifications when the switch is enabled.

   You can disable this feature by going to Settings > Accessibility features/Notifications > Only show notifications when worn. If such a setting cannot be found on your device, it is by default that no notifications will be sent when the device is not worn.

If the issue persists, perform the following:

1. Update your wearable device and the Huawei Health app to their latest versions.

   For details, refer to [HUAWEI] Updating your watch/band.

2. Restart your wearable device, and pair it again with your phone.

3. If the issue persists and you're using a third-party Android phone, be sure to grant the Huawei Health app the Phone permission by going to Settings > Apps > Huawei Health > Permissions > Phone and choosing Allow.

4. If the issue persists, set an alarm on your watch/band and check whether the device vibrates or turns on its screen for the alarm.

• If not, it's likely that your device's vibration motor or wear detection sensor is faulty, resulting in the failure to notify you of new messages and incoming calls. In this case, back up your data, and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.

• If your device vibrates or turns on its screen for the alarm, restore your watch/band to its factory settings.
  

  Back up your data before restoring your device to its factory settings, as the operation will clear all your personal data from the device.

If the issue remains unresolved or you encounter any difficulties, please contact the Huawei customer service hotline for assistance. We will do our best to address your needs.