Unable to receive messages on my HUAWEI watch/band after it's connected to an iPhone

Principle behind push notifications

When your watch/band is connected to your iPhone, iOS will read new messages from your phone's Notification Center and then push them to your watch/band.

Setting message notifications

1. Make sure that your watch/band is connected to your phone via Bluetooth and linked to the HUAWEI Health app.
   • To check your phone's Bluetooth connection status, go to Settings > Bluetooth, and check the connected devices.
   • To check the connection status of your watch/band, open the HUAWEI Health app and tap Devices.

     

      

     • iOS has a memory management mechanism which clears apps that have been running in the background for extended periods of time, so as to ensure smooth system running and power efficiency. It is recommended that you open the HUAWEI Health app more frequently and avoid closing it manually.
     • Go to Settings > HUAWEI Health on your iPhone, and turn on the Background App Refresh switch. If the switch is grayed out, go to Settings > General > Background App Refresh, and enable WLAN & Cellular Data.
2. Enable app notifications in HUAWEI Health.
   • Open the HUAWEI Health app, and choose Devices and then the connected device. Tap Notifications, toggle on Notifications, and toggle on the switches for apps that you want to receive notifications from.

     

   • 

     If your iPhone receives multiple WeChat messages in a row, the Notification Center may stop receiving new messages. As a result, your paired watch will also not receive any messages. To resolve this issue, open the WeChat app again and keep it running in the background. This will enable new messages to be pushed to the Notification Center and your watch again.

3. Enable app notifications on your phone.

   Go to Settings > Notifications on your phone, select a target app, toggle on Allow Notifications, select Notification Center, and select Always for Show Previews.

   

    

   • If you have enabled Require Face ID for an app, Show Previews will be changed to Never for this app. In this case, you'll need to set Show Previews to Always for your watch to receive notifications from this app.
   • If your iPhone runs iOS 15 or later, go to Settings > Focus. If Focus is enabled, disable it and try again.
4. Enable system notification sharing.

   Go to Settings > Bluetooth, tap the connected device, and toggle on Share System Notifications.

   

If the issue persists

1. Restart your watch/band and phone.
2. Update your watch/band and the HUAWEI Health app.
   • To update the HUAWEI Health app, search for "HUAWEI Health" in App Store, and download and update the app as prompted.
   • To update your watch/band, open HUAWEI Health, choose Devices and then the connected device, and tap Firmware update.
3. Restore the network settings of your phone.

   Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This operation will reset your Wi-Fi, mobile network, and Bluetooth settings, but will not modify any other settings or delete any data.

4. Uninstall and then reinstall the HUAWEI Health app.

   Before uninstalling the HUAWEI Health app, remember to sync your data.

   Open the app, go to Me > Privacy management, and toggle on Sync fitness data to cloud and Sync health data to cloud. Then, return to the Me screen, tap Settings and then Sync data manually.

5. Restore your watch/band to its factory settings.

   Restore your watch/band to its factory settings, and pair it with your phone again. Remember to swipe down on the HUAWEI Health app home screen to sync data (including health and fitness data) and back up important data before restoring your watch/band to its factory settings. A factory reset will clear all of your personal data and watch faces from the device. You can re-download and reinstall the watch faces from the Watch Face Store via the HUAWEI Health app.

If the issue remains unresolved or you encounter any difficulties, please contact the Huawei customer service hotline for assistance. We will do our best to address your needs.