[HUAWEI] Unable to receive messages on my watch/band after it's connected to an iPhone
| [HUAWEI] Unable to receive messages on my watch/band after it's connected to an iPhone |
Principle behind push notifications: When your watch/band is connected to your iPhone, iOS will read new messages from your phone's Notification Center and then push them to your watch/band.
To ensure optimal experience with push notifications, keep your watch/band snugly worn on your wrist.
If push notifications fail, perform the following to troubleshoot.
Check whether the notification settings are correct
- Open the HUAWEI Health app and touch Devices, your connected device, and then Notifications. Toggle on Notifications, and turn on the switches for apps you'd like to receive push notifications from.
- On your phone, go to Settings > Notifications, select a desired app, toggle on Allow Notifications, and select Lock Screen, Notification Center, and Banners. Set Show Previews to Always and Banner Style to Persistent (as shown in the following figures, taking WhatsApp as an example).
3. On your phone, go to Settings > Bluetooth, touch your connected device name, and toggle on Share System Notifications.
Check whether your watch/band is properly linked with the HUAWEI Health app
To view the connection status, open the HUAWEI Health app and touch Devices.
iOS has a memory management mechanism, which ensures smooth system running and optimizes power efficiency by removing apps that have been running in the background for extended periods of time. If that happens, reopen the HUAWEI Health app, and check again.
Delete Bluetooth pairing records on your phone and then re-enable Bluetooth
Go to Settings > Bluetooth on your phone, touch 
next to the Bluetooth name of a previously paired watch/band, and touch Forget This Device to delete the pairing record. Then disable and re-enable Bluetooth on your phone. Reconnect your watch/band and phone. When a message displays during the pairing asking you whether to allow the to-be-connected wearable device to display iPhone notifications, touch Allow.
Restore the network settings of your phone
On iOS 16.0, for example: Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Actual interfaces may vary depending on your iOS version.
This operation will reset your WLAN/Wi-Fi, mobile network, and Bluetooth settings, but will not modify any other settings on your phone or delete any data.
Update your watch/band and the HUAWEI Health app to their latest versions
- To update your watch/band, open the HUAWEI Health app and touch Devices, your connected device, and then Firmware update.
HUAWEI WATCH 3 Series and HUAWEI WATCH 4 Series: Updates can only be performed on the wearable end, so make sure to connect your watch to a WLAN/Wi-Fi or cellular network. Then press the Up button on your watch to enter the app list, go to Settings > System & updates > Update, and touch Check.
- To update the HUAWEI Health app, open App Store, touch your profile icon in the upper right corner, find the Update All section, and touch Update next to HUAWEI Health.
Uninstall and reinstall the HUAWEI Health app
If the issue remains unsolved, uninstall and reinstall the HUAWEI Health app.
Make sure to sync your data before uninstalling the HUAWEI Health app. To do so, you can:
Go to HUAWEI Health > Me > Privacy management, and turn on the switches for syncing fitness and health data to the cloud. Then return to the Me screen, go to Settings > Sync data manually, and touch Sync.
Restore your watch/band to its factory settings
Restore your watch/band to its factory settings, and pair it with your phone again.
Back up important data before restoring your watch/band to its factory settings, as the operation will clear all of your personal data and watch faces from the device. You can re-download and reinstall the watch faces from the Watch Face Store via the HUAWEI Health app.
If the issue persists, please call the Huawei customer service hotline for further assistance.