[HUAWEI] My watch/band does not vibrate or turn on its screen when receiving a new message or an incoming call

Applicable products: HUAWEI WATCH FIT 2,HUAWEI WATCH GT 3 Pro,HUAWEI WATCH 3 Pro,HONOR MagicWatch 2,HUAWEI WATCH GT Runner,HUAWEI WATCH FIT new,HUAWEI WATCH GT 2e,HUAWEI WATCH GT,HUAWEI WATCH FIT,TalkBand B2,HUAWEI WATCH GT 2 Pro,HUAWEI Band 6 Pro,HUAWEI WATCH 3,HUAWEI WATCH FIT mini,HUAWEI WATCH GT 2,HUAWEI WATCH GT 3
Applicable products:
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[HUAWEI] My watch/band does not vibrate or turn on its screen when receiving a new message or an incoming call

Check whether your watch/band can notify you of new messages and incoming calls. If not, please troubleshoot the issue by referring to [HUAWEI] My watch/band can't receive message notifications.

Your watch/band will vibrate or ring when receiving a new message, but will not automatically turn on its screen. Therefore, it is recommended that you raise your wrist or press the button to turn on the screen and view messages.

Possible causes are as follows:

  1. Mute notifications when using phone is enabled. In this case, please open the Huawei Health app, touch Devices, enter the device details screen, touch Notifications, and disable Mute notifications when using phone.

  2. Do not disturb or Do Not Disturb mode is enabled. You can swipe down on the watch face screen to disable it.

  3. Your watch/band detects that you're sleeping, or it's in Sleep mode.
  4. Your watch/band is being charged.
  5. Vibration of your watch/band is set to None. You can adjust the vibration settings as required by going to Settings > Vibration.

    The HUAWEI WATCH 3 Series does not support vibration adjustment.

  6. When a HUAWEI WATCH GT 2 Series/HONOR MagicWatch 2 Series watch detects that it is not being worn, it will receive incoming calls and messages as normal, but won't notify you of them. Make sure you wear such a watch properly.
  7. Only show notifications when worn is enabled on your watch, so the device will not send any notifications when you are not wearing it. To disable this feature, go to Settings > Accessibility features > Only show notifications when worn on your watch (if this feature is supported).

If the issue persists, you can locate the issue by checking whether the Alarm and Activity reminder features function properly.

  1. If your watch/band vibrates or the screen turns on when you use these features, please call the Huawei customer service hotline.
  2. If your watch/band does not vibrate or the screen does not turn on when you use these features, its vibration motor or wearing recognition sensor may be faulty. As a result, your watch/band does not vibrate or the screen does not turn on when receiving messages or incoming calls. It is recommended that you take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.

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