My HUAWEI watch/band doesn't vibrate or turn on its screen when receiving a new message or incoming call
| My HUAWEI watch/band doesn't vibrate or turn on its screen when receiving a new message or incoming call |
Check whether the push notifications feature works properly on your wearable device. That is, check if the device prompts you with a new message or incoming call, or if an unread notification exists in the message center (accessible by swiping up on the device home screen). If not, troubleshoot the issue to resolve feature failure by referring to this link for HUAWEI/third-party Android phone users, or here for iPhone users.
If the issue occurs in any of the following scenarios, it is normal and doesn't indicate any fault with your wearable device.
To ensure your optimal experience, the device is carefully designed with a scenario-based feature that intelligently disables the push notifications feature in certain scenarios.
- You aren't logged in to WeChat on the watch and Mute notifications when using phone/Smart notifications is enabled in the Huawei Health app. (Such settings aren't available on certain phones and wearable models.)
- In this case, your wearable device can receive push notifications properly but will not notify you when you're using your phone (meaning your phone is unlocked with its screen on).
- You can disable Mute notifications when using phone/Smart notifications/Single device as follows:
Go to Huawei Health > Devices, enter the device details screen, tap Notifications, and toggle off the switch.
- Do Not Disturb or Sleep mode is enabled on your watch/band. Disable Do Not Disturb and Sleep mode.
- Products launched before April 2025: Swipe down on the device home screen to disable Do Not Disturb and Sleep mode.
- Products launched in April 2025 or later: The Do Not Disturb and Sleep mode switches are combined into one, called Mode. You can swipe down on the device home screen, tap Mode, and disable Do Not Disturb and Sleep mode.
If you still wish to be notified of incoming calls and new messages during sleep, enter the app list on your wearable, select Sleep, swipe up on the screen, touch Sleep mode to access the settings screen, and disable Auto. Please note that the Auto switch is only available on certain product models. Actual usage shall prevail.
- Your wearable device is being charged.
- Vibration is set to None on your watch/band.
If this is the case, you can go to Settings > Vibration to adjust the setting. If Vibration cannot be found on your device, it indicates that such a setting is unavailable and therefore you can skip this step.
- Only show notifications when worn is enabled on your watch/band, so no notifications will be pushed when the device is not worn. For some models, the device only vibrates for push notifications when the switch is enabled. You can disable this feature as follows.
Go to Settings > Accessibility features/Notifications > Only show notifications when worn. If such a setting cannot be found on your device, it is by default that no notifications will be sent when the device is not worn.
HUAWEI WATCH 5: When the watch is not worn, it won't vibrate or turn on its screen upon receiving incoming calls. This is due to the system design and does not indicate any issue with your device.
If the issue persists
- Update your wearable device and the Huawei Health app to their latest versions.
For details, refer to [HUAWEI] Updating your watch/band.
- If you are using a third-party Android phone, go to Settings > Apps > Huawei Health, and enable the Phone permission.
- Restart your wearable device, and pair it again with your phone.
- If the issue persists, restore your wearable device to its factory settings. Back up your data before restoring your wearable device to its factory settings, as it will clear all data from the device.
If the issue remains unresolved
If the issue remains unresolved or you encounter any difficulties, please contact the Huawei customer service hotline for assistance. We will do our best to address your needs.