Fall detection and emergency SOS on your HUAWEI watch
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| Fall detection and emergency SOS on your HUAWEI watch |
This product and its fall detection feature are not dedicated emergency assistance device/service. Detection results and related alerts do not replace clinical monitoring or emergency assistance services. Your device may not detect all falls under all circumstances. The availability of this feature and the ability to send SOS messages may be affected by factors such as device settings, Internet connection and network conditions. Additionally, the device may occasionally misinterpret high-impact activities as falls and trigger fall detection.
After fall detection is enabled, the watch will detect your posture through the accelerometer on the watch. If the watch detects a severe fall and senses that you are unable to move, it will enable the emergency SOS feature for you.
To disable fall detection, enter the watch's app list, go to , and toggle off Fall detection.
- Your watch may not detect all fall events in all situations. It can sometimes misinterpret high-impact activities as falls and trigger fall detection.
- If your watch is connected to your phone via Bluetooth and your phone has two SIM cards, make sure to set in advance the default card for making emergency calls.
- If your watch does not support or has not activated the eSIM Standalone Number service, it cannot send help messages when paired with an iPhone. When your watch is disconnected from your phone, you cannot make calls or send help messages.
Setting emergency information and emergency contacts
Emergency information can help first responders in an emergency. To set emergency information and emergency contacts, do as follows:
- Open Huawei Health, and go to to add personal information and healthcare information such as your blood type.
- Go to and select an emergency contact that you would like to add. You can add up to three emergency contacts.
On the Emergency contacts screen, tap the
icon, then tap the 
icon next to an emergency contact to delete it.
Make sure you set your emergency contacts in the correct order. If emergency SOS is triggered, your watch will call your first emergency contact and send help messages to all your emergency contacts.
Viewing emergency information
On your watch
Enter the watch's app list, and go to to view your emergency information.
On your phone
Open Huawei Health, and go to to view your emergency information.
Fall detection and auto-SOS
- Enter the watch's app list, go to , and toggle on Fall detection.
- If the watch detects a serious fall or incapacitation, it displays a pop-up, asking you whether to make emergency calls.
- If you choose
or don't perform any operations on the watch within 60 seconds, the watch triggers emergency SOS.
- If emergency contacts are set, the watch will automatically call the first emergency contact and send a help message with your current location to all emergency contacts. (If the satellite signal is weak, the message won't include your location information.) If the first emergency contact does not go through, you can select another emergency contact manually on your watch.
- If no emergency contact has been set, public emergency call numbers will be displayed for you to select.
If the eSIM Standalone Number service has been activated for your watch, you can send help messages on your watch.
Manual emergency SOS initiation
- If emergency contacts are set, the watch will automatically call the first emergency contact and send a help message with your current location to all emergency contacts. (If the satellite signal is weak, the message won't include your location information.) If the first emergency contact does not go through, you can select another emergency contact manually on your watch.
- If no emergency contact has been set, public emergency call numbers will be displayed for you to select.
- If Fall detection is disabled, your watch won't initiate an emergency SOS upon detecting a major fall. In this case, press the Up button five times in quick succession. (Emergency SOS can always be launched by pressing the Up button five times in quick succession.)
- When your watch is connected to your phone via Bluetooth, you can press the Up button five times in quick succession to make an emergency call. You can see the calling screen on your phone a few seconds later. If they are not connected, you'll only be able to make calls after activating the eSIM service on your watch.