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HUAWEI VIP Service Package | Warranty Policy
Premium services right at your fingertips
Premium Service is exclusively available for the following eligible Huawei product.
HUAWEI MateBook X Pro
- One Month Screen Protection
- Free Two-Way Overnight Express Delivery
- Best-in-Class Repair Time
HUAWEI MateBook 13
- One Month Screen Protection
- Free Two-Way Overnight Express Delivery
- Best-in-Class Repair Time
Porsche Design HUAWEI Mate 10
- Three Months Screen Protection
- Free Two-Way Overnight Express Delivery
- Best-in-Class Repair Time
- Two Year Limited Warranty
HUAWEI Mate 10 Pro
- Three Months Screen Protection
- Free Two-Way Overnight Express Delivery
- Best-in-Class Repair Time
HUAWEI Mate 9
- Three Months Screen Protection
- Free Two-Way Overnight Express Delivery
- Best-in-Class Repair Time
Term and Conditions:
1. The screen protection starts from date of purchase. Customer has one free screen repair for any reason within specified screen protection period. If customer is unable to provide an official proof of purchase, our call center will verify the warranty information through our IT system.
2. We provide free two-way overnight express delivery service. Actual delivery dates depend on different situations beyond our control .
3. The above VIP services are only provided to those customers who purchase the Product in the US through an official channel, and the services are only provided in the US.
4. Customers can contact our official service hotline to arrange VIP service.
For Customer convenience: https://consumer.huawei.com/us/support/vipservice/
Contact Huawei
WEB SITE: HTTP://CONSUMER.HUAWEI.COM/US
EMAIL: SUPPORT@HUAWEI.US
CALL CENTER: 888.5HUAWEI / 888.548.2934