HUAWEI Care-Accidental
Damage Protection

Ease For Assurance, Free From Accidents

  • More Coverage
    Against Accidents

  • Genuine
    Spare Parts

  • Easy to
    Buy & Claim

HUAWEI Care-Accidental Damage Protection

  • HUAWEI Care - Accidental Damage Protection provides the replacement of the original HUAWEI components against spare parts damage in cases of accidental drops, impacts, squeezes or liquid penetration. Theft and loss are excluded (service fee needed only).

  • More Coverage Against Accidents

    It provides the protection by providing the components replacement once a year or twice in two years for the device damage caused by accidental drops, impacts, squeezes or liquid penetration.

  • Genuine Spare Parts

    100% original spare parts for any repair done by HUAWEI Customer Service Center.
    90-day warranty for replaced parts starting from the replacement date.

  • Easy to Buy & Claim

    - You may purchase it with new device at Official HUAWEI Online Store, or Al HUAWEI Customer Service Centers in South Africa
    - It supports maintenance services in All HUAWEI Customer Service Centers in South Africa

Eligible Devices & Price List

Please choose your device

  • For Phone

  • For Tablet

How to Purchase

  • Purchase with New device
    on E-commerce

  • Purchase with New device
    at HUAWEI Store

Service Process

Frequently Asked Questions

  • Q1 – What is HUAWEI Care – Accidental Damage Protection?
    A1 –HUAWEI Care – Accidental Damage Protection provides you with a protection plan which includes:
    a- One replacement to the accidentally damaged part during first year. applicable on Cellphones and Tablet. It includes screens, mainboard and other spare parts related to repair.
    b- Two replacements to the accidentally damaged parts during first two years. It is applicable for phones and tablet. It includes screen, mainboard and other spare parts related to repair.
  • Q2 – Why HUAWEI Care – Accidental Damage Protection?
    A2 – It offers three main features:
    a- 100% Original Spare Parts.
    b- Effective cost saving.
    c- Guaranteed Quality Service.
  • Q3 – What are the features and limitation for HUAWEI Care – Accidental Damage Protection for Phone?
    A3 –
    a- It provides users an extra protection for the main parts of their cellphones such as screen and main board.
    b- It is applicable during (first year / first two years) from the device purchasing date.
    c- It offers customer only (one time replacement during first year / two times replacement during first two years) from purchasing date for the accidentally damaged parts.
    d- It is applicable for selected Phones, you can check for the eligible Phones from the HUAWEI Care – Accidental Damage for Phone official webpage above, under the eligible devices & price list part.
    e- The prices of this service are different based on the device model.
    f- A replacement fee (ZAR 350) is required when customer get benefit from this service, it is required to be paid for every replacement.
    g- It must be purchased with the new product together.
  • Q4 – What are the features and limitation for HUAWEI Care – Accidental Damage Protection for Tablet?
    A4 –
    a- It provides users an extra protection for the main parts of their devices such as screen and main board.
    b- It is applicable during (first year / first two years) from the device purchasing date.
    c- It offers customer only (one time replacement during first year / two times replacement during first two years) from purchasing date for the accidentally damaged parts.
    d- The prices of this service are different based on the device model.
    e- A replacement fee (ZAR 350) is required when customer get benefit from this service, it is required to be paid for every replacement.
    f- It must be purchased with the new product together the new product together (Cellphone/Tablet/PC).
+ Click to view terms and conditions

Terms & Conditions for HUAWEI Care – Accidental Damage Protection

  • HUAWEI Care – Accidental Damage Protection provides you with a protection plan which includes:
    a- One replacement to the accidentally damaged part during first year. It is only applicable on Cellphones and Tablets. It includes screen, mainboard and other spare parts related to repair.
    b- Two replacements to the accidentally damaged parts during first two years. It is applicable for phones and tablet. It includes screen, mainboard and other spare parts related to repair.
  • HUAWEI Care – Accidental Damage Protection is divided into several sections based on the beneficiary devices, as follows:
    - For Phone
    - For Tablet
  • HUAWEI Care – Accidental Damage for Phone:
    a- It provides users an extra protection for the main parts of their cellphones such as screen and main board.
    b- It is applicable during (first year / first two years) from the device purchasing date.
    c- It offers customer only (one time replacement during first year / two times replacement during first two years) from purchasing date for the accidentally damaged parts.
    d- It is applicable for selected Phones, you can check for the eligible Phones from the HUAWEI Care – Accidental Damage for Phone official webpage above, under the eligible devices & price list part.
    e- The prices of this service are different based on the device model.
    f- A replacement fee (ZAR 350) is required when customer get benefit from this service, it is required to be paid for every replacement.
    g- It must be purchased with the new product together.
  • HUAWEI Care – Accidental Damage for Tablets:
    a- It provides users an extra protection for the main parts of their devices such as screen and main board.
    b- It is applicable during (first year / first two years) from the device purchasing date.
    c- It offers customer only (one time replacement during first year / two times replacement during first two years) from purchasing date for the accidentally damaged parts.
    d- The prices of this service are different based on the device model.
    - The prices of this service are different based on the device model.
    e- A replacement fee (ZAR 350) is required when customer get benefit from this service, it is required to be paid for every replacement.
    f- It must be purchased with the new product together.
  • Damaged spare parts will be replaced with 100% original spare parts, considering that the damaged spare parts will be disposed of so that they cannot be returned.
  • HUAWEI reserves the right to amend, change, or delete part of or all these terms and conditions without prior consent.
  • For more information, please contact us through the live chat via Support APP/My HUAWEI or through the hotline 0860861111.