HUAWEI Care | HUAWEI South Africa

Frequently Asked Questions

• 1. Q: Can I purchase HUAWEI Care - Accidental Damage Protection after that my product is repaired at HUAWEI Customer Service Center?
  A: If you didn't purchase HUAWEI Care - Accidental Damage Protection for your product before, and is still in-warranty after being repaired at a HUAWEI Customer Service Center, meanwhile the product is still within 10 months after being purchased, so you can purchase a new HUAWEI Care - Accidental Damage Protection.
• 2. Q: How can I check the repair status of my Smartphone device?
  A: You can query whether you have extended warranty rights on HUAWEI Device official website or Support App/My HUAWEI the next day after purchasing a product in a store.
• 3. Q: Can I have a warranty if my device's screen cracks or liquid has penetrated into my device after purchasing HUAWEI Care - Accidental Damage Protection?
  A: No,you can’t. HUAWEI Care - Accidental Damage Protection is applicable only to non-man-made damages.
• 4. Q: How about the warranty period after using HUAWEI Care - Accidental Damage Protection?
  A: HUAWEI will guarantee 90 days warranty of the product after using HUAWEI Care - Accidental Damage Protection at least. If the warranty period of the entire device is longer than 90 days after that you used HUAWEI Care - Accidental Damage Protection to get the device repaired, the warranty period of the replaced spare parts is the same as that of the device. If the warranty period of the entire device is shorter than 90 days, the replaced spare parts are guaranteed for 90 days.
• 5. Q: How does HUAWEI guarantee maintenance quality?
  A: Our engineers will use the original spare parts to repair your device, we can guarantee the quality of repair, if there's still anything wrong with your device, you can contact us again.
• 6. Q: What is HUAWEI Care for Screen Protection?
  A: If the screen of your device is damaged due to drops, falls and other collisions during normal use, you have 1 time rights to repair by using the original HUAWEI spare parts without fee.
• 7. Q: How long does it cover under HUAWEI Care for Screen Protection？
  A: 1 year from the date of purchase (According to official purchase receipt)
• 8. Q: How many times can I use the HUAWEI Care for Screen Protection?
  A: Can be used once, only for screen.

• 1. Q: Can I purchase HUAWEI Care - Accidental Damage Protection after that my product is repaired at HUAWEI Customer Service Center?
  A: If you didn't purchase HUAWEI Care - Accidental Damage Protection for your product before, and is still in-warranty after being repaired at a HUAWEI Customer Service Center, meanwhile the product is still within 10 months after being purchased, so you can purchase a new HUAWEI Care - Accidental Damage Protection.
• 2. Q: How can I check the repair status of my Tablet device?
  A: You can query whether you have extended warranty rights on HUAWEI Device official website or Support App/My HUAWEI the next day after purchasing a product in a store.
• 3. Q: Can I have a warranty if my device's screen cracks or liquid has penetrated into my device after purchasing HUAWEI Care - Accidental Damage Protection?
  A: No,you can’t. HUAWEI Care - Accidental Damage Protection is applicable only to non-man-made damages.
• 4. Q: How about the warranty period after using HUAWEI Care - Accidental Damage Protection?
  A: HUAWEI will guarantee 90 days warranty of the product after using HUAWEI Care - Accidental Damage Protection at least. If the warranty period of the entire device is longer than 90 days after that you used HUAWEI Care - Accidental Damage Protection to get the device repaired, the warranty period of the replaced spare parts is the same as that of the device. If the warranty period of the entire device is shorter than 90 days, the replaced spare parts are guaranteed for 90 days.
• 5. Q: How does HUAWEI guarantee maintenance quality?
  A: Our engineers will use the original spare parts to repair your device, we can guarantee the quality of repair, if there's still anything wrong with your device, you can contact us again.
• 6. Q: What is HUAWEI Care for Tablet (Screen Protection)?
  A: If the screen of your Tablet is damaged due to drops, falls and other collisions during normal use, you have 1 time rights to repair by using the original HUAWEI spare parts without fee.
• 7. Q: How long does it cover under HUAWEI Care for Tablet (Screen Protection)？
  A: 1 year from the date of purchase (According to official purchase receipt)
• 8. Q: How many times can I use the HUAWEI Care for Tablet (Screen Protection)?
  A: Can be used once, only for screen.

• 1. Can I purchase HUAWEI Care - Extended Warranty after that my product is repaired at HUAWEI Customer Service Center?
  A: If you didn't purchase HUAWEI Care - Extended Warranty for your product before, and is still in-warranty after being repaired at a HUAWEI Customer Service Center, meanwhile the product is still within 10 months after being purchased, so you can purchase a new HUAWEI Care - Extended Warranty.
• 2. Q: How can I check the repair status of my PC device?
  A: You can query whether you have extended warranty rights on HUAWEI Device official website or Support App/My HUAWEI the next day after purchasing a product in a store.
• 3. Q: Can I have a warranty if my device's screen cracks or liquid has penetrated into my device after purchasing HUAWEI Care - Extended Warranty?
  A: HUAWEI Care - Extended Warranty is applicable only to non-man-made damages that occur during the normal use of the product. Therefore, broken and water penetrated device production during the warranty period of HUAWEI Care - Extended Warranty can’t be repaired free of charge.
• 4. Q: How about the warranty period after using HUAWEI Care - Extended Warranty?
  A: HUAWEI will guarantee 90 days warranty of the product after using HUAWEI Care - Extended Warranty at least. If the warranty period of the entire device is longer than 90 days after that you used HUAWEI Care - Extended Warranty to get the device repaired, the warranty period of the replaced spare parts is the same as that of the device. If the warranty period of the entire device is shorter than 90 days, the replaced spare parts are guaranteed for 90 days.
• 5. Q: How does HUAWEI guarantee maintenance quality?
  A: Our engineers will use the original spare parts to repair your device, we can guarantee the quality of repair, if there's still anything wrong with your device, you can contact us again.