Up to 20% off on Spare Parts

HUAWEI Service Giving Season

Spare Parts up to 20% off
Free Back Covers
Customized Screen Film Protectors for R99
Participate

How to Participate

HUAWEI Authorized Service Centers

Find nearest HUAWEI Authorized Service Centers

Frequently Asked Questions

  • 1. Are all spare parts in the discounted list of this activity?
    Answer: Thank you for your attention. Only specified spare parts are discounted in this activity. You can check the list of spare parts on the activity page.
  • 2. Is there a limit on the number of participation time to the activity "Up to 20% off on Spare Parts"?
    Answer: During the whole campaign, there is no limit on participation time for this activity.
  • 3. Where can I participate in the event?
    Answer: You can participate and repair your device at the HUAWEI service centers. The available service centers are listed in T&C.
  • 4. How long is the warranty period after the repair?
    Answer: After the replacement, the main device’s original warranty will be continued (It will count 30 days if less than 30 days). The warranty for replaced part will extend 90 days or follow main device’s warranty (depends on which is longer). As to PC products, if main parts are replaced, the warranty period of the main parts will be recalculated from the date of replacement.
    If the warranty of the main device has expired, the warranty only for the screen is 90 days.
  • 5. Are all back covers of all models can be gifted in this activity?
    Answer: Only back covers of specified models can be gifted. For more details, you can check on the activity page or consult the staff in HUAWEI service centers.
  • 6. Can I replace the back cover with another color?
    Answer: You can replace the back cover of another color only if the back cover of the same model is in the gifted list and with sufficient inventory.
  • 7. Can I enjoy free back cover replacement without repairing the screen?
    Answer: Sorry, only if the screen is repaired out of warranty and the rear cover that you want to replace is included in the gifted list, the consumer will have the opportunity to replace the back cover for free. Repairing back cover only is not eligible for free replacement.
  • 8. Is there a limit of participation time for Customized Protector activity?
    Answer: There is no limit on the participation time for this activity.
  • 9. Which device can participate in the activity?
    Answer: It’s suggested to confirm the eligible model list with the staff from service centers.

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HUAWEI Service Giving Season Promotion Terms & Conditions
1st August 2023 – 31st October 2023

1. Introduction

1.1 HUAWEI Service Giving Season (“Promotion”) is organized and managed by HUAWEI Technologies Africa (Pty) Ltd (“HUAWEI”), including affiliates and subsidiaries (collectively referred to as the “Organizers”).

1.2 This Promotion is comprised of:
   • Enjoy up to 20% off on Spare Parts;
   • Free Back Cover;
   • Customized Screen Film Protector for R99;
     (“collectively referred to as “Promotion”).

1.3 The Promotion is open for entry by all South African residents of 18 years and older with a valid South African identity document or Smart Card.

1.4 By entering the Promotion, all Participants agree to be bound by these terms and conditions, which will be interpreted by the Organizers and the Organizers decision regarding any issue will be final and binding and no correspondence will be entered.

1.5 This Promotion will run from 1st August 2023 – 31st October 2023, (both dates inclusive) (the “Promotion Period”).

1.6 The Promotion deals exclusively with HUAWEI Authorized Service Centers within the Republic of South Africa.

1.7 Only Promotion devices as set out in Service Giving Season 2023 (huawei.com) will qualify for this Promotion.

2. Claiming the Promotion: Enjoy Up to 20% Off on Spare Parts

2.1 Spare Parts Service Discounts are only applicable to selected qualifying devices set out in Service Giving Season 2023 (huawei.com)

2.2 Discounted Prices as set out on Service Giving Season 2023 (huawei.com) only apply to the cost of the selected spare parts , which exclude repair labor charges (which will be separately quoted by the relevant HUAWEI Authorised Service Center). Spare Part prices include VAT.

2.3 The Spare Part Repair Service Discounts Warranty under this Promotion is valid for 90(ninety) days starting from the date of collection of the repaired device.

2.4 For the avoidance of doubt, the Spare Part Repair Service Discounts Warranty applies only to the selected spare parts replaced and does not cover damage and/or losses caused from mishandling of the repaired device and /or human induced damage.

2.5 Stock of selected spare parts of each HUAWEI Authorised Service Center are subject to availability and on a first come first serve basis.

2.6 Normal wear and tear are not covered by the Spare Part Repair Service Discounts Warranty.

3. Free HUAWEI Back Cover

3.1 To qualify for a free HUAWEI back cover, Promotion Participants are required to pay for a Screen Glass Replacement , which price varies based on specific models, on selected Promotion Devices as set out on Service Giving Season 2023 (huawei.com) at participating HUAWEI Authorized Service Centers.

3.2 Stock of free back covers are subject to availability, while stock lasts and will be subject on a first come first serve basis.

3.3 Promotion Participants are only entitled to receive 1 (one) free back cover per device during the Promotion Period.

4. The warranty for back covers is for 3 (three) months from fitment date and only covers the specific part that was replaced, provided there’s no physical and/or liquid damage.

5. Customized Screen Film Protector for R99

5.1 Promotion Participants are entitled to receive a 50% (fifty percent) discount on a Customized Screen Film Protector for R99 (ninety-nine rand) inclusive of labor charge and VAT.

5.2 The Customized Screen Film Protector is subject on a first come first serve basis while stock lasts and subject to availability.

5.3 Promotion Participants shall check if there are any issues such as air bubbles, dust specks and/ or wrong positioning of the Customized Screen Film Protector before leaving the HUAWEI Authorised Service Center, failing which HUAWEI will not reapply the Customized Screen Film Protector.

5.4 Promotion Participants are only entitled to receive 1 (one)Customized Screen Film Protector per qualifying promotion device during the promotion period.

5.5 The warranty for Customized Screen Film Protector is for 3 (three) months from fitment date and only covers the specific part that was replaced, provided there is no physical and/or liquid damage

5.6 Normal wear and tear is not covered by the Customized Screen Film Protector warranty.

6. General Terms and Conditions

6.1 The Promotion is valid from 1 August2023 – 31st October 2023.

6.2 The Promotion Period may be extended or reduced at the discretion of the Organisers.

6.3 The Promotion, and any terms and/or conditions surrounding it may be amended by reasonable notification at any time and will be applied and interpreted in the sole discretion of the Organisers. Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organisers. No Promotion Participants shall have any recourse against the Organisers as a result of any alterations of the terms and conditions.

6.4 The Organisers reserve the right to extend, reasonably shorten or suspend the time period of the Promotion for technical or commercial or operational reasons or for the greater public good or due to a “force majeure” event or generally for any reason whatsoever within their sole discretion, on condition that the Organisers notify the Promotion Participants in a manner that is expedient according to its best ability.

6.5 The Promotion, any terms and/or conditions surrounding it may be amended by reasonable notification at any time during the Promotion, and will be applied and interpreted in the sole discretion of the Organisers. Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organisers. No Promotion Participants shall have any recourse against the Organisers as a result of any alterations of the Terms and Conditions.

6.6 The Organisers reserve the right to amend the rules and/or terminate this Promotion immediately at any stage, whether required as a result of changes in legislation, or if required by any national, provincial or municipal authority, or within the sole discretion of the Organisers for any reason (recognized in law). Notice of such termination shall be published on the Organisers Promotions Website. In such event, all Participants waive any rights that they may have/purport to have in terms of this Promotion and acknowledge that they will have no recourse against the Organisers whatsoever.

6.7 In the event of a dispute in regard to any aspect of the Promotion and/or the Terms and Conditions, the Organiser’s decision will be final and binding and no correspondence will be entered into.

6.8 All Promotion Participants indemnify the Organisers, their associated and subsidiary companies, and their directors, officers and employees, against any and all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever from the Promotion Participants participation in any way whatsoever in this Promotion.

6.9 For further information, please refer to the HUAWEI Privacy Policy located at https://consumer.huawei.com/za/legal/privacy-policy/.

6.10 South African law shall govern these Promotion rules and the courts of South Africa shall have exclusive jurisdiction.

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