I have to use some force to insert or remove the card tray

Cause:

For a better look and water-resistant performance, the gap between the SIM card tray and surrounding mechanical parts has been narrowed.

Some products feature a rubber seal ring for enhancing the water-resistant performance. It is normal that you may find it a bit harder to insert or remove the SIM card tray, especially on a new phone.

Solution:

1. Use a Huawei standard eject pin to insert or remove the SIM card tray and avoid tilting your phone during the process.
2. On a new phone, the issue should be improved after inserting and removing the card tray several times.
3. If the issue persists, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.