Inaccurate step count on my HUAWEI watch/band

1. Update your watch/band

The accelerometer is used to count steps. The watch/band may sometimes mistake bumps in the road or arm movements as steps during daily life scenarios (such as cycles, drives, vehicle commutes, and housework like dish washing), leading to inaccurately increased step count by a small number. This issue has been optimized via the updated step count algorithm in the latest version. Therefore, please update your watch/band to its latest version at your earliest convenience.

2. Algorithm recognition and counting only works after over 20 steps are taken

It takes 15 seconds for the step count algorithm to recognize and count your steps. It is recommended that you check the data after at least 20 steps.

Your watch/band may fail to record your steps in real time if you walk a few steps and suddenly stop or if your walking posture is not recognized. However, these steps will eventually be tallied in the total step count.

3. Restart your watch/band

If inaccurate step count data still occurs or no such data is available, restart your watch/band, take at least 20 steps in a walk, and check whether data is generated normally.

4. Restore to factory settings

If the issue persists, restore your watch/band to its factory settings, pair it with your phone again, and try again.

 

• Before restoring your device to factory settings, back up important data on your device by going to Huawei Health > Me > Settings, touching SYNC next to Sync data manually, and waiting until the progress bar reaches 100%.

5. If the issue persists

If none of the above resolves the issue of inaccurate step count data on your watch/band, please call the Huawei customer service hotline for further assistance.

If step count data is still unavailable on your watch/band, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.