When there is an incoming call from a saved contact, the contact's name is not displayed
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| When there is an incoming call from a saved contact, the contact's name is not displayed |
On the incoming call screen, if the phone numbers of Contacts stored on your phone are displayed instead of the name, troubleshoot the issue depending on the following scenarios.
Contact names are not displayed on the lock screen for incoming calls after a restart
Cause: After the device is restarted and the screen is locked, files are encrypted. To protect personal information, the system hides the contact names.
Operation: After the device is restarted, unlock the screen (enter the lock screen password to access the home screen). Contact name will then be displayed properly for incoming calls.
Contact names are not displayed in PrivateSpace for incoming calls
Cause:
- If a contact is saved only in PrivateSpace and not synced to MainSpace, only the phone number will be displayed for incoming calls in MainSpace.
- For privacy protection reasons, only the number of a contact will be displayed on the lock screen in PrivateSpace.
Go to Settings > Privacy > PrivateSpace. If Log in is displayed, it indicates that you have enabled PrivateSpace.
Operation:
- To display the contact name in MainSpace, copy the contact from PrivateSpace to MainSpace.
- To display the contact name on the lock screen of PrivateSpace, unlock and enter PrivateSpace once. The contact name will then be displayed normally.
A contact name does not display due to duplicate entries
Cause: If the same phone number is saved multiple times and one entry has no contact name or uses the phone number as its name, incoming calls may match the entry without a name or remark.
Operation: On the Contacts screen, go to 
> Set up > Organize contacts to delete duplicate phone numbers from the contacts list.
The SIM card is in an incorrect slot
Cause: Contacts are saved on SIM 1, but the calling card is actually SIM 2. As a result, the system cannot match the contacts.
Operation: Go to Settings > Mobile data > SIM management to check the card slot positions, or swap the two cards.
If the issue persists
If the issue persists, please call the Huawei customer service hotline for assistance. Alternatively, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.