| Unable to receive system update notifications on my HUAWEI phone/tablet |
If your device update fails, please call the Huawei customer service hotline for further assistance.
When your device is using Wi-Fi
Open Settings, search for and access Software update/System update, and touch Check for updates to check whether a new version is available. If no new version is available, the system update may not have been pushed to your device. Please check regularly for system updates, and update your device at your earliest convenience.
For more information on system updates, please call the Huawei customer service hotline for further assistance.
When your device is using mobile data
Go to Tablet Manager/Optimizer > Data usage, then touch and disable Smart Data Saver, go to Network access, and enable Mobile data for Software update.
There may be a cache data error
Open Settings, search for and access Apps, go to 
/
> Show system processes in the upper right corner, search for and access System update/Software update, and go to . Then open Settings, search for System update/Software update, and touch Check for updates to check whether there is a new version.
The phone/tablet has not been updated for a long time
If you have not updated your device for a while, there will be several system versions available, so the system will no longer provide an update link and you will no longer receive system update notifications. Please contact the Huawei customer service hotline for assistance. We will do our best to address your needs.