| Update issues of HUAWEI WATCH 3/4 Series |
- Disconnect your watch from your phone (by turning off Bluetooth on your watch or phone), connect your watch to Wi-Fi, and go to Settings > System & updates > Update on your watch. (This method is recommended.)
- On the device details screen of the Huawei Health app, touch Firmware update.
You can only use the Huawei Health app on HUAWEI phones running EMUI 10 or later and third-party Android phones to update your watch.
Before updating your watch, ensure that your watch is connected to a stable Wi-Fi network and the battery level is higher than 45%. If the battery level is lower than 45%, charge your watch for a while and try again.
If an error occurs when updating your watch, troubleshoot the issue based on your specific scenario:
The Huawei Health app fails to transfer the update package/transfers the update package slowly
- Disable Bluetooth on your phone.
- Connect your watch to a Wi-Fi network, and go to Settings > System & updates > Update to update your watch.
- After the update is complete, enable Bluetooth on your phone.
Unable to detect a new version
- Please wait for three to five days before checking for an update. Generally speaking, the watch version will be pushed in batches within seven days. Please wait patiently for the push notification of the new version.
- Connect your watch to a Wi-Fi network, and go to Settings > System & updates > Update to update your watch.
- Check the network connection of your watch and phone. Ensure that your watch and the Huawei Health app can access the network.
Unable to download and install the new watch version
- If your watch's network signal is poor, the download of the update package and the download speed will be affected. Ensure that your watch is connected to a stable Wi-Fi network, and go to Settings > System & updates > Update to download the update package.
- During the installation, your watch will display a progress bar. Once the update is completed, your watch will restart automatically.
- If the update package fails to be verified, authenticated, or installed, restart your watch and perform the update again. If the issue persists, restore your watch to its factory settings, download the update package, and try again.
Your personal data will be deleted from your device after you restore your device to its factory settings. Back up your important data before restoring your device to its factory settings.
If the issue persists, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.