Unable to connect to the network on my HUAWEI watch

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Unable to connect to the network on my HUAWEI watch

Mobile data services are only available once the eSIM service has been enabled. eSIM support is limited to specific countries/regions and carriers. For details, please refer to Countries/Regions and Carriers That Support eSIM.

Check the settings on your watch

Your watch can access the Internet through a paired phone, Wi-Fi, or an eSIM mobile network if the eSIM service is enabled.

The watch automatically switches between available networks to ensure the best possible connection based on your usage. In common cases:

  1. If your watch is connected to Huawei Health on your phone via Bluetooth, it will prioritize using your phone's network to conserve battery life. (Please note that this does not apply to iPhones.) If so, check whether your phone's network is available.
  2. If your watch is not connected to Huawei Health on your phone, it will use the available Wi-Fi network. If so, check whether the Wi-Fi network is available.
  3. If the Bluetooth connection between your watch and phone is lost and there is no Wi-Fi available, your watch will switch to the eSIM mobile network. If so, check whether the eSIM mobile data is available.

Check whether your phone's network is available

If your watch is paired with a HUAWEI or third-party Android phone, it will use the phone's network via Bluetooth. If your watch is paired with an iPhone, you can skip this step since the system does not support using the iPhone's network via Bluetooth.

  1. When your watch is connected to Huawei Health on your phone via Bluetooth, it will use your phone's network. If this doesn't work, make sure the network is normal and add Huawei Health to the list of background-protected apps.
  2. If your phone is in sleep mode, the phone's network may be unavailable, which will prevent your watch from using it. To avoid this, enable Stay connected while asleep in your phone settings. On a HUAWEI phone, for example, go to Settings > Battery > More battery settings > Stay connected while asleep.

Check whether the Wi-Fi network is available

 
  • When charging, the watch prioritizes using the Wi-Fi network. If Wi-Fi is unavailable, check whether the connected Wi-Fi network is working (for example, check if other devices can connect to it).
  • If you can't use a Wi-Fi network, follow these steps:
  1. Make sure that Wi-Fi is enabled on your watch. To enable it, swipe down from the watch home screen to access the Control Panel, and enable WLAN. Alternatively, press the Up button to enter the app list, and go to Settings > WLAN.
  2. When your watch is not charging, it will use the phone's network via Bluetooth by default. However, in certain situations (such as using HUAWEI Music or updating your watch with Wi-Fi enabled), the watch will use a Wi-Fi network instead.
  3. To extend your watch's battery life, the Wi-Fi network connection will automatically enter the sleep mode when there is no network activity (when no apps are accessing the Internet or the watch screen has been off for an extended period). If you need your watch to remain connected to the Internet for an extended time, disconnect it from Huawei Health (by disabling the Bluetooth on your phone or watch).

Check whether the eSIM mobile data is available

  1. Make sure that the eSIM service has been enabled on your watch, the eSIM status is normal, and you are not out of credit.
  2. Make sure that Cellular Data is enabled on your watch. To check this, swipe down on the watch home screen or press the Up button, and go to Settings > Mobile network > Cellular Data.
  3. Make sure that the network is strong (by checking whether the 4G network signal is strong on your phone) and that the eSIM service is enabled for Internet access.
  4. Swipe down on the watch home screen or press the Up button, go to Settings > Battery > Power saving, and make sure that Auto-disable mobile data is disabled.

    If the issue persists, call the Huawei consumer service hotline for assistance. We will do our best to address your needs.

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