Unable to receive messages after my wearable device is connected to a HUAWEI or third-party Android phone

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Unable to receive messages after my wearable device is connected to a HUAWEI or third-party Android phone

If you are using an iPhone, see Unable to receive messages after my watch/band is connected to an iPhone.

Principle behind push notifications:

When the Huawei Health app is connected to your wearable device via Bluetooth, the new messages displayed in the notification panel of your phone will be pushed to your wearable device.

 
  • If you have enabled Mute notifications when using phone or Smart notifications, your wearable device will not notify you of messages when you are using your phone. To disable this feature, go to Huawei Health > Devices, enter the device details screen, select Notifications, and turn off the toggle for Mute notifications when using phone or Smart notifications.
  • If Only show notifications when worn is enabled on your wearable device, it will not notify you of incoming messages. You can go to Settings > Notifications and turn off Only show notifications when worn.
  • When Do Not Disturb/Sleep mode is enabled, your wearable device will not notify you of new messages. You can swipe down on the watch face to disable Do Not Disturb/Sleep mode.

Possible causes for notification receiving errors on a wearable device usually include Bluetooth connection issues, incorrect permission settings, and unexpected termination of Huawei Health app processes. If your wearable device is unable to receive messages, perform the following steps:

Ensure that your phone can receive message notifications in the notification panel

  • On a HUAWEI phone (running EMUI 12.0): Go to Settings > Notifications, find the app in question, and enable Allow notifications. Set the notification styles (such as Choose ringtone, Vibrate, Banners, Lock screen notifications, Allow interruptions, or App icon badges) for the app, and disable Gentle notifications.

  • On a Samsung phone: Go to Settings > Notifications > Apps, select the app in question, and turn on the switches for Show notifications, New messages, General notifications, and Voice call invitations.
  • On a Xiaomi phone: Go to Settings > Notification management > App notifications, select the app in question, enable Allow notifications, and enable Floating notifications and Lock screen notifications.

    On a Xiaomi phone running MIUI 12 or later, remember to go to Settings > Notification management > Notification display settings and disable App lock protection or Notification filtering.

  • Specific settings may vary depending on your phone model and system version. For details, contact your phone's manufacturer.

Ensure that the Huawei Health app message notification function is enabled

  1. Enable Notification access for the Huawei Health app.
    • On a HUAWEI phone (running EMUI 12.0, as an example): Go to Settings, search for Notification access, and turn on the Huawei Health toggle.
    • On a Samsung phone (running Android 13, as an example): Go to Settings > Apps, touch the three-dot icon in the upper right corner to view more options, and select Special access. Touch Notification access and set the toggle on for Huawei Health.
    • On a Xiaomi phone (running MIUI 12, as an example): Go to Settings > Privacy > Manage > Special app access > Notification access, and switch on the toggle for Huawei Health.

    If Notification access cannot be enabled for Huawei Health and a prompt displays as shown in the following figure, go to Settings > Apps > Huawei Health > More > Allow restricted settings > Allow. Then, go back to Huawei Health > Notifications, and enable notifications for Huawei Health. (The steps above use Android 13 as an example. The path on other system versions may be different. For more details, contact your phone's manufacturer.)

  2. Enable message notifications in the Huawei Health app.

Open Huawei Health, touch Devices, and select the connected device. Touch Notifications, toggle on Notifications, and make sure that you turn on the notifications switch for the app in question.

Ensure that the Huawei Health app is properly linked with your wearable device

  1. To view the connection status, open Huawei Health, touch Devices, and check whether your device is connected.
  2. Add the Huawei Health app to the list of protected background apps to improve the stability of message push. To set Huawei Health as a protected app:
    • On a HUAWEI phone: Swipe up from the bottom of the screen (or touch the Recent tasks icon if you're using Three-key navigation) to enter the Recent tasks screen. Find Huawei Health and swipe down on it to lock it. Once locked, you will see a lock icon at the upper right corner.

    • On a third-party Android phone: Open Huawei Health, touch Devices, select your device card, touch Watch connection protection/Band connection protection, and follow the onscreen instructions to complete the setting.

If the issue persists

Restart your phone and reconnect it to your wearable device, and then try again.

Update your wearable device and the Huawei Health app.

  • For details about how to update the system of your wearable device, see Updating your watch/band.
  • To update Huawei Health, open the app, access the Me screen, and touch Check for updates.

Clear Bluetooth cache on your phone

On a HUAWEI phone (running EMUI 13.0, as an example): Go to Settings > Apps > Apps, touch the icon in the upper right corner, and select Show system processes > Bluetooth > Storage > Clear cache.

Uninstall and reinstall the Huawei Health app

If by this stage you are still unable to receive notifications on your wearable device, uninstall and reinstall Huawei Health, and try reconnecting your wearable device to your phone.

Sync your data before uninstalling the Huawei Health app:

Open Huawei Health, go to Me > Privacy management, and turn on the switches for syncing fitness and health data to the cloud. Then go back to the Huawei Health homepage, go to Me > Settings > Sync data manually, and touch SYNC.

Restore to the factory settings

Restore your wearable device to its factory settings, and pair it again.

Restoring your wearable device to its factory settings will clear all personal data from the wearable end, trigger transportation card migration (provided that your enrolled transportation cards support migration), and remove any access cards and bank cards. Please back up your important data in advance.

If none of the above solved the problem, call the Huawei customer service hotline for further assistance.

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