HUAWEI Support

1. HUAWEI Service Giving Season (“Campaign”) is organized by HUAWEI Technologies (Malaysia) Sdn. Bhd. (“HUAWEI”) at the participating HUAWEI Authorized Service Center(s) (“ASC”) listed below:

2. HUAWEI Service Giving Season (“Campaign”) is organized by HUAWEI Technologies (Malaysia) Sdn Bhd (“HUAWEI”). This Campaign will run from 3rd January 2025 to 31st March 2025 (“Campaign Period”). HUAWEI shall reserve the right to shorten or extend the HUAWEI Service Giving Season Campaign Period at its sole discretion without prior notice.

3. Only HUAWEI devices which are sold through authorized channels in Malaysia are eligible participate in this activity.

FREE LABOR FOR OUT OF WARRANTY REPAIR

4. Free Labor for out of warranty repair is only available for walk-in or via postal delivery service customers of selected HUAWEI Authorized Service Centers. HUAWEI Authorized Service Centers, their employees and immediate families of employees are not allowed to participate in this campaign. HUAWEI’s distributors, dealers, partners, program organizer, their employees and immediate families of employees are not allowed to participate in this campaign.

5. Customer is entitled to free labor charge on repair services of HUAWEI devices during this campaign. For the avoidance of doubt, this campaign only waives the labor charge of repair service. Customer is still required to pay the cost of parts replacement according to the repair quotation.

6. You may refer to the repair labor charge based on the table below:

Device	With assembly	Without assembly
PC	RM80	RM60
Other devices	RM60	RM20

7. Each device are only able to participate in this promotion once during the entire campaign.

8. The participating ASC(s) for this Free Labor is subject to classification into Service Points and Collection Points based on the device type, in accordance with the table below:

Legend
Service Point
Collection Point

9. Devices which are presented at Collection Points will be transported to an available Service Point for purposes of carrying out the requested service. Upon completion, the customer may elect for the serviced device to be (i) transported back to the original Collection Point for collection by the customer; or (ii) delivered to an address appointed by the customer (within Malaysia only). All such transportation costs will be borne by HUAWEI.

10. The spare parts which replaced under this promotion are entitled to 90 days warranty starting from the date of collection of the repaired device. For the avoidance of doubt, the warranty applies only to the selected spare parts replaced and does not cover damage resulting from mishandling of the repaired device or human induced damage.

11. The stock of selected spare parts of each ASC are subject to availability and will be supplied on a first-come-first-served basis.

FREE SCREEN PROTECTOR

12. Free Screen Protector is applicable to limited models of devices only. May directly walk-in to HUAWEI Authorized Service Center for information.

13. The stocks of Free Screen Protector are subject to availability and will be supplied on a first come, first served basis.

14. Each customer (of the same identity) is eligible to claim one free screen protector only once during the campaign, and it will be applied in-house.

Preferential Screen Replacement

15. Under this Preferential Screen Replacement promotion, customers are entitled to enjoy discounted prices for out of warranty screen repairs during the Campaign Period, limited to the selected list of HUAWEI devices. It does not include all devices, please search for your device on the list of eligible spare part and price list at here.

16. The discount price set out above is only the cost of the selected spare parts, excluding repair labor charge (which will be separately quoted by ASC).

17. The spare parts of the "Preferential Screen Replacement" are the original HUAWEI phones/old screens replaced by HUAWEI Authorized Service Center where it strictly comply with the production process standards of HUAWEI high-level repair centers. After more than 10 production procedures and 8 inspection procedures, the product can be reused only after passing the inspection.

18. Devices which are presented at Collection Points will be transported to an available Service Point for purposes of carrying out the requested service. Upon completion, the customer may elect for the serviced device to be (i) transported back to the original Collection Point for collection by the customer; or (ii) delivered to an address appointed by the customer (within Malaysia only). All such transportation costs will be borne by HUAWEI.

19. The spare parts replaced under this promotion are entitled to 90 days warranty starting from the date of collection of the repaired device. For the avoidance of doubt, the warranty applies only to the selected spare parts replaced and does not cover damage resulting from mishandling of the repaired device or human induced damage.

20. The stock of selected spare parts of each ASC are subject to availability and will be supplied on a first-come-first-served basis.

PC SYSTEM REINSTALLATION

21. Free PC System Reinstallation only available for PCs purchased within the last 5 years from official HUAWEI portals which is purchased from Malaysia region.

22. The system reinstallation includes the installation of the operating system and essential drivers. Additional software installations are not included.

23. Each device can only participate in this promotion once during the entire campaign.

HUAWEI Care

24. During the Campaign Period, users are entitled to purchase HUAWEI Care service for selected devices, at a discounted price of up to 40%. Users may enjoy these discounts to extend their device’s warranty or to protect their device screens and main parts and enjoy a lower price to replace the accidentally damaged parts. Note that a replacement fee will still be required to be paid at the time of replacement. HUAWEI Care is subject to the standard terms and conditions for purchase of HUAWEI Care service product available here.
Extended Warranty: https://consumer.huawei.com/my/support/huawei-care-extended-warranty/

25. Only certain devices will be participated in the campaign, while others won't be included, they will maintain their original prices. For instance, devices like HUAWEI MatePad Pro 13.2 WIFI and HUAWEI MateBook D 16 2024 are not covered by this event.

PRIVACY

26. By participating in this Campaign, customer hereby agrees and provides consent to HUAWEI, its affiliates, and the ASC(s) to the use of any personal data as provided by the customer for the purpose of participation in Campaign in line with the applicable personal data protection laws and regulations, to the extent that any personal data provided shall only be processed and be used by HUAWEI and the ASC(s) for lawful purposes directly related to the running of this Campaign and in line with HUAWEI's Privacy Policy stated at https://consumer.huawei.com/my/legal/privacy-policy/.

GENERAL

27. Customer shall back up his/her data and remove any confidential, proprietary, or personal information from his/her device before sending in his/her device to ASC for diagnosis or repair. HUAWEI is not responsible for the damage or loss of any programs, data, or removable storage media in the device.

28. By participating in this Campaign, customer agrees to participate and cooperate as required in all editorial activities relating to the Campaign. Customer agrees to grant HUAWEI a perpetual and non-exclusive license to use such footage and photographs, voice, biographical information and/or statements of the customer, at any time or times, in all media types worldwide for advertising, trade, publicity and promotional purposes and the customer will not be entitled to any fee for such use.

29. If customers are discovered to be using or have used improper means to participate in this Campaign, HUAWEI reserves the right to cancel the eligibility of the customer without notice.

30. By participating in this Campaign, customers are deemed to have reviewed, read and accepted these Terms and Conditions.

31. Devices purchased from unauthorized channels are not eligible to participate in this Campaign.

32. HUAWEI reserves the rights to add, modify and/or cancel the Terms and Conditions herein at any time without further notice.

33. This Campaign and the Terms and Conditions herein shall be governed by the laws of Malaysia.

34. For more details, please contact us through Hotline 1800-22-0086 or through the live chat.

IMPORTANT NOTES

1. All materials of HUAWEI website are protected by the copyright laws of each country throughout the world. Except for cases permitted in writing, it is prohibited to use any material (including duplication, modification, uploading, presentation, transmission, distribution, licensing, sales, and publication) by the copyright laws except for non-commercial and personal purposes. If you want to use any materials on the HUAWEI official website, you need to obtain prior consent from HUAWEI.

2. While HUAWEI will use reasonable efforts to include accurate and up to date information on the HUAWEI websites, HUAWEI makes no warranties or representations as to the accuracy, correctness, reliability or otherwise with respect to such information, and assumes no liability or responsibility for any omissions or errors (including, without limitation, typographical errors and technical errors) in the content.