Slow startup or freezes after a factory reset or system update on my HUAWEI tablet/phone

Problem:

The device takes a long time to power on, or freezes when the user opens apps, after a factory reset or system update.

Cause:

When the phone/tablet is powered on after a factory reset or system update, the system optimizes the apps, which may increase the time required for startup. After the phone/tablet is powered on, the system optimization process continues, which consumes much memory, and may cause freezing or lagging during app use.

Solution:

1. Please wait for the system optimization process to complete. The more apps you have, the longer it will take to power on your phone/tablet.
2. After an update, charge your phone/tablet for 2 hours or more (it is recommended that you charge your phone/tablet overnight) with the screen off, then restart your phone/tablet.
3. If the issue persists, please contact the Huawei customer service hotline for assistance. We will do our best to address your needs.