Unable to connect my phone to my car via MirrorLink

Applicable products: Smartphone
Applicable products:
Unable to connect my phone to my car via MirrorLink

MirrorLink is only supported when your phone and car are connected with a USB cable.

If your phone fails to be connected to the car via Bluetooth, refer to Unable to find a Bluetooth car kit with my phone.

If your phone fails to be connected to the car via MirrorLink, check whether your car supports Huawei phones, and whether your phone supports MirrorLink.

  • Contact the customer service of the car manufacturer for details.
  • Call the Huawei customer hotline for details.

If your car supports Huawei phones and your phone supports MirrorLink, troubleshoot the issue based on the following scenarios:

Your phone cannot connect to your car via a USB cable.

Perform the following to enable USB debugging:

  1. Open Settings, search for and access About phone, and touch Build number consecutively seven times to enable Developer options.
  1. Return to the Settings screen, touch System/System & updates, then find Developer options.
  2. Go to Developer options > USB debugging and touch OK.
  1. Re-enable Driving Mode on your phone to establish a connection with your car.
  2. If the "Allow access to device data?" message is not displayed, reconnect the USB cable and try again. If the message still does not appear, restart your phone.
  3. If the connection still fails, the issue may lie with the MirrorLink-related apps. In this case, contact the app's support team.

Your phone can connect to your car via a USB cable but an issue occurs.

  • It is indicated on the dashboard screen that no device supporting MirrorLink has been found.

    1. Make sure that your phone is connected to a Wi-Fi or mobile data network, which is required in order to obtain the MirrorLink certificate.

    2. The historical certification failure data may have not been cleared from your phone. Reset the car dashboard, reconnect your phone to the car using a USB cable, and follow the onscreen instructions. If the problem cannot be resolved, open Settings, go to Apps > Driving Mode > Storage, then touch CLEAR DATA and reconnect your phone to your car.

  • After touching the MirrorLink icon, it is indicated on the dashboard screen that the connected device is not supported.

    Reset the car dashboard, and then reconnect your phone to your car using a USB cable. When the Allow access to device data? message appears, select No, charge only.

    If you select Yes, allow access, your car will recognize your phone as a USB flash drive.

  • The MirrorLink connection is disrupted after being established for a while.

    It is recommended that you use a standard Huawei USB cable and ensure that the cable is in good condition. Go to Phone Manager > % remaining > App launch, enable Manage manually for MirrorLink-related apps such as Remote Control Service, Driving mode, and Maps, and enable Auto-launch, Secondary launch, and Run in background, then touch CONTINUE.

  • It is indicated on the dashboard screen that the connection is not allowed because the phone did not obtain certification.

    Connect your phone to a Wi-Fi hotspot or a mobile data network, connect your phone to a car via a USB data cable again, and follow the onscreen instructions. This is because the certificate required for establishing the MirrorLink connection between your phone and the car is invalid or has expired. When your phone is connected to a car, the mobile phone cannot obtain the MirrorLink certificate because the network signal in the area surrounding your car is poor, or because your phone's data service has been disabled.

  • After touching the MirrorLink icon on the dashboard screen, the dashboard does not respond, and only a charging icon is displayed on the phone screen.

    Use a standard Huawei USB cable to reconnect your phone to the car. Using a standard Huawei USB cable ensures that your data will be transmitted safely using the MirrorLink connection. A non-Huawei USB cable may allow you to charge the battery but may not support data transmission.

  • It indicates on the dashboard screen that the USB connection is in progress.

    Touch the MirrorLink icon on the dashboard screen to establish a MirrorLink connection with your phone manually. Most cars can automatically establish a MirrorLink connection after they are connected to your phone via a USB data cable. However, for certain cars, you will still need to touch the MirrorLink icon on the dashboard screen to establish a MirrorLink connection with your phone.

  • It is indicated on the dashboard screen that the MirrorLink app cannot be used while driving, or the app does not work with the car system.
    1. Check whether the app you want to open has obtained MirrorLink certification for driving mode. If not, try other similar apps. If so, update the app to the latest version and try again.
    2. Apps that have not obtained MirrorLink driving mode certification for your particular car model cannot be used while the car is moving. If an app has obtained certification but the certificate fails to be downloaded, an error message will also be displayed.
  • Cannot view or use some apps on the dashboard screen.
    1. Touch the Driving Mode app on your phone and check whether the app supports MirrorLink.
    2. For security reasons, only the apps that support the MirrorLink protocol can be shown on the dashboard screen, and the apps must support Android 8.0.
  • The phone displays the driving mode screen, but the dashboard screen shows the app list.
    1. Touch the icon corresponding to the Driving Mode app on the dashboard screen, and the dashboard screen will show the Driving Mode screen on your phone.
    2. For some car models, when the phone is initially connected, the dashboard screen will show a list of currently available MirrorLink apps that are not in Driving Mode.
  • Unable to make phone calls using the in-car Bluetooth.

    Pair your phone with the car using the in-car Bluetooth, then establish the MirrorLink connection between them.

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