What to do if the USB cable connector does not fit into the charging port of my phone

Problem:

The connector of a micro USB or USB Type-C data cable does not fit into the charging port of the phone.

Cause:

1. The cross-section of a micro USB connector is trapezium-shaped. This issue will occur if you insert the connector upside down.
2. The cross-section of a micro USB connector is different from that of a USB Type-C connector. This issue will occur if a different type of USB cable is being used.
3. Foreign objects in the charging port will prevent the USB connector from being inserted completely.

Solution:

1. Check whether your phone's charging port type is micro USB or USB Type-C, and make sure that you are using the correct type of USB cable for your phone.
   • When inserting the connector of a micro USB cable, make sure that the correct side is facing up.

• The connector of a USB Type-C cable supports forward and reverse insertion, so you do not have to identify its front and rear sides when inserting it into the port.

2. Check whether the charging port is blocked by any foreign objects. If so, use a dry soft brush to clean the port and try inserting the USB connector again.
3. If the issue persists, take your phone, data cable, and proof of purchase to an authorized Huawei Customer Service Center for assistance.

Do not apply excessive force when plugging or unplugging the data cable, otherwise it may damage the port.