The phone occasionally disconnects from and reconnects to a Wi-Fi network
| The phone occasionally disconnects from and reconnects to a Wi-Fi network |
Perform the following to troubleshoot the issue:
Check whether the Wi-Fi signal is strong
Restart your phone, swipe down from the status bar to open the notification panel, touch and hold the Wi-Fi icon to access the setting screen, and check the signal quality. If the signal is weak, it is normal that your phone disconnects from and then reconnects to the Wi-Fi network. In this case, move to a place with a good signal.
Restart, reset, or update the router.
Check whether other devices on the same Wi-Fi network are experiencing the same issue. If so, the router may not be working properly.
In this case, restart, reset, or update the router. (To update the router, access the router configuration screen, and update its software to the latest version via an online or local update. For details about how to configure and update the router, consult your router supplier.)
Set your phone to always stay connected in sleep mode.
Check whether you have set your phone to disable Wi-Fi when the phone screen is off. To ensure that Wi-Fi is always connected, perform the following steps:
- EMUI 8.X or earlier: Open Settings, search for and touch Keep Wi-Fi on during sleep, and set it to Always.
- EMUI 9.X and Magic UI 2.X or later: Open Settings, search for and touch Stay connected when device sleeps, and turn on the switch next to it.
Reset network settings
This will restore all network settings, including Wi-Fi, mobile data, and Bluetooth settings.
If the issue persists
If the issue persists, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.
More knowledge:
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My phone has weak Wi-Fi signals, frame freezing issues, and slow network speeds