My hand feels numb when touching my phone during charging

If you experience a numb feeling when touching your device while charging, you can troubleshoot the following based on how often this occurs:

When touching your phone during charging, a slight charge exchange may sometimes occur between your body and the environment, stimulating your nerves. This is similar to the electrostatic phenomenon when you take off your sweater in a winter night.This is normal.

You can troubleshoot by performing the following:

1. Check to see if the charger cover or charging cable is damaged. If so, stop using the charger or charging cable and replace it with a standard one to avoid electric leakage.
2. Use a normal household power supply to charge your phone. Otherwise, the power input may be unstable.
3. Make sure you use a Huawei official charger to charge your phone. Third-party chargers may lead to safety risks.

Huawei chargers are rigorously tested to ensure that they meet international IEC60950 standard, and they do not cause any risks of electrical shock during normal use.

If the issue persists, back up your data and take your phone, charger, data cable and proof of purchase to an authorized Huawei Customer Service Center for assistance.