My HUAWEI phone screen doesn't turn on/only occasionally turns on, when I pick it up

Screen does not turn on when you pick up the phone

1. Enable Wake device/Raise to wake. To do so, open Settings, search for and access Wake device or Raise to wake, and toggle on the switch.

   

2. Open the Health app, end the workout, and try again. To avoid accidental touches, when you start the outdoor running/walking/indoor running mode in the Health app, your phone/tablet will temporarily disable the Raise to wake and Double-tap to wake features.

Screen occasionally turns on when you pick up the phone

1. Your movements when picking up the phone may not have been detected.
   • Raise the phone at a larger angle, so that the motion is more easily detected by the sensor.
   • Raise the phone more quickly, as slow movements may be harder to detect.
   • Search for and access Wake device or Raise to wake in Settings, and follow the onscreen instructions for picking up your phone.
2. Remove the protective case/cover or non-transparent screen protector (which may block the proximity sensor), and use a standard protective case/cover.
3. Update the system to the latest version, and try again.

If the issue persists

If the issue persists, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.