My HUAWEI phone screen doesn't turn on/only occasionally turns on, when I pick it up

Scenario 1: The screen does not turn on when the phone is picked up

1. Check the Raise to wake or Wake device settings

   Open Settings and then search for and access Raise to wake or Wake device to ensure that the feature has been turned on.

   

2. Exit workout mode in the Huawei Health app

   Design description: To avoid accidental touches, when you start the outdoor running/walking/indoor running mode in the Health app, your phone/tablet will temporarily disable the Raise to wake and Double-tap to wake features.

   Operation: Open the Health app, end the workout, and try again.

Scenario 2: The screen occasionally turns on when the phone is picked up

1. Adjust the way you pick up your phone (which may not be correctly recognized)
   • Increase the angle at which you lift the phone: Lift the phone at a larger angle.
   • Speed up the lifting: Pick up the phone at a faster speed.
   • Refer to the demo video: Open Settings, and then search for and access Raise to wake or Wake device to watch the video.
2. Remove any accessories that may block the sensor:

   Remove the protective case or non-transparent screen protective film. It is recommended that you use a protective case purchased from an official source.

3. Update the system version:

   Open Settings, search for and access Software update, and update your phone to the latest version.

If the issue persists

If the issue persists or you encounter any difficulties, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance. If it is not convenient for you to go to a Huawei Customer Service Center, you can apply for postal repair through the My HUAWEI app, the Huawei consumer business website, or the official Huawei customer service WeChat account.

To learn more

Black screen frequently appears on my HUAWEI phone/tablet