Unable to take screenshots or record the screen in certain third-party apps on my HUAWEI phone/tablet

Problem:

The user is unable to take screenshots or record the screen (such as the payment QR code and account/password screen) in certain third-party apps. The following issues may occur:

1. A black screen is displayed but sound continues to play when the screen recording captured in the app is opened in Gallery.
2. When taking a screenshot of the app screen, the message "Unable to take screenshots of private content." displays.
3. When taking a screenshot, the screenshot cannot be displayed, and Couldn't capture screenshot is displayed in the menu bar, as shown below:

Cause:

If you can take screenshots of other screens on your phone but cannot take screenshots of some third-party app screens, this is because the apps disallow screenshots and screen recordings of their interfaces in the consideration of user information security or video copyright restrictions. If you have any other questions, please contact the app development team.

You can also contact the Huawei customer service hotline for assistance or back up your data and bring your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.