Problem:

The user uses AR Measure on their HUAWEI phone to measure distance, but a message keeps appearing, asking the user to move the phone slowly to find a plane, and the measurement function cannot be used.

Cause:

• The device orientation permission is disabled for AR measurement.
• The message displays because the measurement result needs to be projected to a plane. Measurement precision may vary depending on the measurement environment and object size.

Solution:

To facilitate the measurement, perform the following:

• Enable the device orientation permission for AR measurement by going to Settings > Privacy > Permissions > Device orientation and enabling AR Measure.
• If you are measuring horizontally (such as the length of a floor), look for a horizontal plane.
• If you are measuring vertically (such as the height of a picture on the wall), look for a vertical plane.
• Maintain a distance of 0.3–1.5 m between your phone and the target object.
• Move your phone slowly while measuring.
• Avoid measuring objects that are transparent, reflective, all white, or moving. Do not measure in environments that are too dark or too bright.
• When your phone heats up or the phone system freezes, the measurement result may be inaccurate.

If you cannot find AR Measure on a HUAWEI Mate 60 series or HUAWEI Mate X5 series phone, update your phone system to the latest version and try again.

If the issue persists or you encounter any difficulties while doing this, please go to an authorized Huawei Customer Service Center for assistance.