Weather information on my HUAWEI watch/band is not up-to-date, or not available at all
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| Weather information on my HUAWEI watch/band is not up-to-date, or not available at all |
If you are using a HUAWEI WATCH 3/4/5 Series device, refer to this for weather info-related issues.
Wearable-based weather information is not updated in real time. On products launched after March 2023, weather data is updated every three hours, and the update will stop if the device detects that it is in Sleep mode.
If weather data isn't updating on your watch/band after an extended period or isn't available at all, perform the following to troubleshoot. (Note: Do not manually change the time on your phone.)
Check that your watch/band is linked with Huawei Health
- To view the device connection status, open the Huawei Health app and tap Devices.
- Ensure that Huawei Health is always running in the background.
To prevent the Huawei Health app from being cleared by the system, set it as a protected background app. If you're using a HUAWEI phone, swipe up from the bottom of the screen and hold to enter the Recent tasks screen, find Huawei Health, and swipe down on it and hold to lock it. Actual steps may vary depending on the phone brand and model. For details, contact your phone's manufacturer.
iOS has a memory management mechanism, which ensures smooth system running and optimizes power efficiency by removing apps that have been running in the background for extended periods of time. If that happens, reopen the HUAWEI Health app, and check again.
Enable the Weather reports feature and Location/Network access permission for Huawei Health
- Enable the Weather reports feature.
- Go to Huawei Health > Devices, tap the device card to enter the device details screen, tap Weather reports, and toggle on Weather reports.
- Go to Huawei Health > Devices, tap the device card to enter the device details screen, tap Weather reports, and toggle on Weather reports.
- Grant Huawei Health the Location permission.
- HUAWEI phones: Go to Settings > Apps & services > Apps, search for Huawei Health, go to Permissions > Location, and select Allow all the time.
- iPhones: Go to Settings > Privacy & Security > Location Services > HUAWEI Health, and select Always under ALLOW LOCATION ACCESS.
- Actual steps may vary depending on the phone brand and model. For details, contact your phone's manufacturer.
For HUAWEI and third-party Android phones, it is recommended that you keep HMS Core (Huawei Mobile Services) at its latest version.
- HUAWEI phones: Go to Settings > Apps & services > Apps, search for Huawei Health, go to Permissions > Location, and select Allow all the time.
- Grant the Huawei Health app the Network access permission.
Go to Settings > Mobile network > Manage Data usage > Network access on the phone and ensure that the switch for Huawei Health is turned on.
- Update Health services.
Go to AppGallery > Health services on the phone and update Health services to the latest version.
Manually refresh the weather information
If the issue persists, ensure your wearable stays connected to your phone via Bluetooth and that your phone has stable access to the Internet. Access the wearable-based Weather app and follow the onscreen instructions to refresh the data. Alternatively, swipe down on the Huawei Health home screen to have the data updated, after which the latest weather data will be automatically synced to your wearable.
If the issue remains unresolved or you encounter any difficulties, please contact the Huawei customer service hotline for assistance. We will do our best to address your needs.