[HUAWEI] The Class Time feature does not work after it is enabled/disabled for a kids watch
Applicable products：
| [HUAWEI] The Class Time feature does not work after it is enabled/disabled for a kids watch |
Set the Class Time feature correctly. For details, see Setting the Class Time feature.
After enabling a default time period for Class Time, return to the previous screen so that your settings will be applied. If you set a time period and enable it, you'll need to select √ to apply your settings.
If the issue persists, perform the following troubleshooting steps:
1. Check the HUAWEI FamCare app version
Update the HUAWEI FamCare app to the latest version and try again.
2. Check the network connection of your watch
- Go to the Protection screen of the HUAWEI FamCare app. If the watch can be located, the network connection is normal.
- Swipe down on the home screen of your watch to check the network signal. If the status bar shows that there is no service (as indicated by
) or the signal is poor (as indicated by 
), the network coverage may be poor. Move to an open area outdoors or connect your watch to a Wi-Fi network, then try again.
3. Restart your watch
Press and hold the side button to restart the kids watch, and then set a time period for Class Time.
If the issue persists
- If the issue persists, call the Huawei customer service hotline for further assistance.
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