Unable to transfer to my HUAWEI watch the music that has been downloaded on my phone
| Unable to transfer to my HUAWEI watch the music that has been downloaded on my phone |
- Music transfer to watch is unavailable when paired with an iPhone.
- This feature is not supported on certain devices, such as bands. Actual availability shall prevail.
To transfer to your watch the local music on your phone:
Open the Huawei Health app, touch Devices and then your connected watch card, go to Music > Manage music > Add songs > Local songs, select the desired tracks from the displayed list, and touch √ in the upper right corner of the screen.
If the Add songs screen does not display the tracks you wish to add or music transfer fails, perform the following to troubleshoot the issue.
Check the music format
Music transfer is applicable to certain formats only, and only the tracks in supported formats will be displayed. Songs in other formats will not display on the screen and cannot be transferred.
- Supported music formats vary depending on the paired watch. For details, refer to the format requirements on the Add songs screen of the Huawei Health app.
Product
Supported Music Format
HUAWEI WATCH 3 Series/HUAWEI WATCH 4 Series
MP3, AAC, WAV, FLAC, OGG, M4A, OPUS, AMR, and IMY
HUAWEI WATCH GT 3 Series/HUAWEI WATCH GT 4 Series/HUAWEI WATCH Ultimate
MP3, AAC, WAV, FLAC, M4A, and OPUS
HUAWEI WATCH GT Runner/HUAWEI WATCH FIT 2/HUAWEI WATCH Buds
MP3, AAC, WAV, FLAC, M4A, and OPUS
Others
MP3, AAC, and WAV
- To view the format of a song, go to HUAWEI Music > Me > Local, touch
next to a song and then 
, and you'll be taken to the Song info screen where you can view the size, standard, path, and format of the song.
- For local songs downloaded from third-party music apps, check whether the songs meet the format requirements using HUAWEI Music. To do so, go to HUAWEI Music > Me > Local, touch
in the upper right corner and then Scan local songs, and check the box for Don't find encrypted songs. If the target songs do not display, it indicates that their formats aren't supported for music transfer.
AAC and M4A music files can only be transferred to and played on your watch when their duration is 10 minutes or less and when their file size is 100 MB or less.
Try transferring other songs or audio files in other supported formats
Copyrights of some music may be unavailable for the watch. If you wish to play such songs on your watch, subscribe to the HUAWEI Music Premium PLUS membership. Another possible cause for the transfer failure is an incompatible bitrate. In this case, try transferring other music or audio files in other supported formats.
Change the file storage path and try again
If you're using a third-party phone and the Add songs screen does not display the tracks you wish to add, try moving these music files to the Music folder on your phone (Files > Storage > Music).
Take a Meizu phone as an example: Go to Files > Audio, touch and hold down on a desired song, touch Move, and select the Music folder.
Actual path may vary by phone brand and system version. Consult with your phone's vendor for assistance.
If the issue persists
If none of the above resolves the problem, call the Huawei customer service hotline for assistance. We will do our best to address your needs.