I forgot my HUAWEI ID password, what should I do?

Applicable products: Tablet,Smartphone
Applicable products:
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I forgot my HUAWEI ID password, what should I do?

You can reset the password using the following methods:

Situation 1: Previous linked phone number or email address account still in use

  • Mobile phone/tablet:

    If you have not logged in with your HUAWEI ID, please go to Settings > Log in with HUAWEI ID > Forgot password?

    If you have logged in with your HUAWEI ID, please go to Settings > HUAWEI ID > Account security > More > Security center and click Reset password.

  • Mobile phone/computer browser:

    go to Website link: https://forgot.cloud.huawei.com/

Situation 2: Previous linked phone number or email address account no longer in use

Please make self-service appeals on frequently used devices and change accounts.

  • Mobile phone/tablet:

    If you have not logged in on your mobile phone, go to Settings > Log in to HUAWEI ID > Forgot Password > Account change request.

    If you have logged in on your mobile phone: Settings > HUAWEI ID > Account Security > More > Security Centre > Change account.

  • Mobile phone/computer browser:

    go to Website link: https://forgot.cloud.huawei.com/s1

After you submits the complaint, an SMS message will be sent to you to receive the complaint result 15 minutes later and within three days at the latest. After receiving the result, you can use the new mobile number or email address to receive the verification code to change the password.

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