Measurement discrepancies may be caused by the way the body fat scale is placed, used, or stored. If you believe the scale measurement differs from the actual value, try the following to troubleshoot.

1. Perform a measurement in the correct manner.

   Refer to the instructions here to use your HUAWEI body fat scale correctly.

2. Check whether the weight unit is correctly set.

   Open the Huawei Health app and touch Devices, the connected body fat scale, and then Measurement units.

   

   The following deviations are normal:

   ±0.05 kg for weights between 0 kg and 5 kg.

   ±0.2 kg for weights between 5 kg and 50 kg.

   ±0.3 kg for weights between 50 kg and 100 kg.

   ±0.4 kg for weights between 100 kg and 150 kg.

3. Remove and then reinstall the battery.
   • Before everything, sync your measurement data to the Huawei Health app to avoid data loss. To manually sync data, go to Huawei Health > Me > Settings > Sync data manually and touch SYNC.
   • Open the battery cover on the back of the body fat scale. Remove and then reinstall the battery. Place the scale on the ground, wait for the scale screen to show a steady "0.0 kg", and start a measurement.

     

4. Restore your device to its factory settings.

   If the issue persists, make sure your data has been synced, restore your scale to its factory settings, and try again.

If the issue remains unresolved or you encounter any difficulties, back up your data and bring your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.