Unable to scan the QR code when I activate the eSIM service
Applicable products：
| Unable to scan the QR code when I activate the eSIM service |
When the user scans the QR code for activating the eSIM service, the message "Unable to recognize the QR code. Please scan again" is displayed
The QR code you scanned may not contain the correct electronic credentials for activating the eSIM service. Contact your carrier to obtain the correct electronic credentials and try again.
When the user scans the QR code for activating the eSIM service, the message "This profile is currently being configured by your carrier. Please try again later and follow the instructions given. Contact your carrier for more information" is displayed
On the watch, go to Setup > Mobile network > eSIM > Setup > Reset and scan the electronic credentials for activating the eSIM service.
When the user scans the QR code for activating the eSIM service, the message "Unable to load content. This profile is being used on another device. Contact your carrier for more information" is displayed
The electronic credentials you scanned for activating the eSIM service may have already been used. Contact your carrier to obtain new electronic credentials and try again.
For details about the countries/regions and carriers that support the eSIM service, please refer to Support by carriers and regions.
Thanks for your feedback.