Forgot the App lock password
| Forgot the App lock password |
If you forget your lock screen password, refer to Forgot the lock screen password or unable to unlock the device using the lock screen password.
App lock allows you to lock phone apps to prevent unauthorized access. If you forget the password of a locked app, perform the following:
1 Access App lock with your fingerprint or face and unlock the app in question
If you have enabled access to App lock using your fingerprint or face, open Settings, search for and access App lock, and use your fingerprint or face to access the App lock settings screen. Turn off the switch next to the app in question.
For phones running EMUI 9.1 and Magic UI 2.1 or later, password verification is still required when you change your App lock password or disable App lock.
If you haven't enabled access to App lock using your fingerprint or face, try the following method.
2 Enter the answer to the security question and reset the password
Check whether the Forgot password? option is displayed on the App lock password input screen.
- If the Forgot password? option is displayed on the App lock password input screen, it indicates that you have set a custom PIN for App lock. Touch Forgot password? below the password input section on the App lock screen to enter the answer to the security question and reset the password.
- If the Forgot password? option is not displayed on the App lock password input screen, it indicates that you have set the lock screen password for App lock. Enter your lock screen password to unlock the app in question. If you cannot unlock the app using the lock screen password, refer to Forgot the lock screen password or unable to unlock the device using the lock screen password.
3 If the issue persists, perform the following operations:
- EMUI 8.1 and earlier: Uninstall and reinstall the locked app to disable App lock. However, for apps that cannot be uninstalled (such as HUAWEI AppGallery), you need to back up your data and perform Reset phone to unlock the apps. (The data of locked apps cannot be backed up.)
- EMUI 8.2 and Magic UI 2.X or later: Locked apps can only be unlocked by restoring the phone to its factory settings. Back up important data before performing Reset phone, search for and access Reset phone in Settings, and follow the onscreen instructions to complete the operation. (Locked apps will not be able to be unlocked by uninstalling and reinstalling them.)