| The phone screen is too dark |
1. Follow the steps below to troubleshoot:
Disable the automatic brightness adjustment feature
Open Settings, search for and access Brightness, then disable Auto or Automatic. Drag the brightness bar to adjust the screen brightness to the maximum level, then compare the screen with other screens of the same phone model.
2. Why does the screen still automatically dim after automatic brightness adjustment is disabled?
Problem:
With automatic brightness adjustment disabled, the screen automatically dims when the phone heats up in scenarios such as when you are playing games, taking photos, or recording videos.
Prevent your phone from getting overheated
When you are using power-intensive apps, playing games, or taking photos or videos, your phone may heat up. To prevent your phone's temperature from rising continuously, the temperature control system (unique to Huawei phones) will reduce the screen brightness to reduce power consumption and generate less heat, ensuring that your phone can be used safely.
Solution:
When your phone cools down, the screen brightness will automatically return to normal.
If the issue persists, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.
To learn more: The screen brightness automatically changes