My device can find the Wi-Fi network but cannot connect to it

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My device can find the Wi-Fi network but cannot connect to it

This is probably because your device is blocklisted or under parental control, your device does not support the encryption mode of the router, or your device is placed in somewhere with weak Wi-Fi coverage.

Incorrect Wi-Fi password

Enter the Wi-Fi password again.

Check whether your device is placed in somewhere with weak Wi-Fi coverage

Place your device closer to the router, and check whether the device can connect to the Wi-Fi network. If so, it indicates that your device was located in a place with poor Wi-Fi coverage. Place the router in an open area, and minimize obstructions between your router and your device. Obstructions such as walls between your router and device can affect Wi-Fi signals.

Check whether the device is in the router's Wi-Fi blocklist/trustlist

Your router supports Wi-Fi blocklist/trustlist, which controls access to the Internet. If your device has been blocklisted by the administrator, you will not be able to access the Internet. If the administrator sets up a trustlist, but your device is not on the trustlist, you won't be able to access the Internet either.

  1. Connect a computer with normal Internet access to your router's Wi-Fi network. You can also connect your computer to the LAN port on your router using a network cable. Open the browser on your computer, enter 192.168.3.1 in the address bar and log in to the router's web-based management page.
  2. Access the Manage Device page. Check whether your device that is unable to access the Internet is on the Internet Access Banned for Wireless Terminals list. If so, your device has been blocklisted. Enable Internet Access for your device, and try again.
     
    1. You can also go to More Functions > Wi-Fi Settings > Wi-Fi Access Control, and check whether the device is on the Device List of the blocklist. If sp, click the icon on the right side of the device to remove the device from the blocklist.
  3. Go to More Functions > Wi-Fi Settings > Wi-Fi Access Control, and check whether the device is on the Device List of the Trustlist. If not, click the icon in the upper right corner of the Device List section. Add the required device and try again.

    The Wi-Fi blocklist and trustlist cannot be enabled at the same time.

Check whether Parental Control is set for your device

Your router supports the Parental Control feature to control the network access permission of devices. If the administrator has set Parental Control for your device, you cannot connect to the Wi-Fi network of the router.

  1. Connect a computer with normal Internet access to your router's Wi-Fi network. You can also connect your computer to the LAN port on your router using a network cable. Open the browser on your computer, enter 192.168.3.1 in the address bar and log in to the router's web-based management page.
  2. Go to More Functions > Security Settings > Parental Control, and check whether the device is on the device list of Parental Control. If so, disable or delete the parental control rule and check whether the device can access the Internet.

Check whether the router's DHCP server feature is enabled

By default, the DHCP server feature of the router is enabled to allocate IP addresses to devices connected downstream. After the DHCP server feature is disabled, wireless devices such as mobile phones that automatically obtain IP addresses cannot connect to the router's Wi-Fi network.

  1. Connect your computer to the LAN port of the router, and enter 192.168.3.1 in the address bar of the browser to access the web-based management page.
  2. Go to More Functions > Network Settings > LAN.
  3. Make sure that the DHCP server switch is turned on.

Check whether the device supports the encryption mode of the router

Available encryption modes of your router are None, WPA2 PSK, WPA/WPA2 PSK hybrid and WPA2 PSK/ WPA3 SAE. If your device does not support your router's encryption mode, the device can't connect to your router's Wi-Fi network. It is recommended that you set your router's encryption mode to WPA/WPA2 PSK hybrid and try to connect to its Wi-Fi network again.

  1. Connect your computer to the LAN port of the router, and enter 192.168.3.1 in the address bar of the browser to access the web-based management page.
  2. Click My Wi-Fi, set Security to WPA/WPA2 PSK hybrid, and click Save.

Check whether only the IPv6 protocol is enabled on the network adapter of the computer. It is recommended that you enable both the IPv6 and IPv4 protocols

  1. Click the network connection icon in the lower right corner of the desktop, and select Network and Sharing Center.
  2. Click Change adapter settings. Right-click Local Area Connection and select Properties. Select both TCP/IPv6 and TCP/IPv4 protocols.

If the issue persists

If none of the above resolves the issue, please call the Huawei customer service hotline or take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.

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