How to avoid counterfeit goods

1. Purchase directly from Huawei stores or from an authorized retailer.
- When buying online, it's important to know who you are buying from. Do some research before placing an order online and watch out for fake reviews. You are always encouraged to buy from our local Huawei stores or authorized retailers.
- Counterfeit phones and accessories have also found their way into brick-and-mortar stores. We recommend that you buy from our authorized retailers. Consult our service centers or ask for an authorization certificate if you are in any doubt.

2. Keep an eye on prices.
- Be careful of suspiciously low prices, and always think twice before acting on suspicious messages or offers.

3. Watch out for quality issues.
- For accessories or smart home appliances that are not up to industry safety and quality standards, overheating could occur when they are being used.

4. Check the package.
- Ensure the security seal is authentic. To ensure that the Huawei accessories are genuine, please scan the QR code to make sure it behaves the way it should. Items that are not packaged securely or have blurry images should be treated with caution.

5. Use an authorized service center.
- For repairs, you are always encouraged to go to our authorized service centers to replace genuine accessories such as batteries and screens. Our well-trained technicians at the authorized service centers will be happy to help you with any software or hardware problems. You will not have to worry about the safety of your data or your device.

1. Contact your nearest authorized retailer / service center https://consumer.huawei.com/en/support/service-center/.

2. Ask questions or search for tips in the community forum on our global website https://consumer.huawei.com/en/.

3. Report counterfeits or infringement How to contact us to verify or report suspected counterfeit goods