Audio playback does not pause immediately when I take off my HUAWEI earbuds, or does not resume when I put on the earbuds again

 

• Wear detection is not supported when the FreeBuds series earbuds are used with a PC, large-screen device, certain non-HUAWEI phone models, or used in certain apps. In this case, you can manually pause or resume the audio.
• Certain video or live streaming apps do not support automatic pausing. When you remove the earbuds, the audio will be played through the speaker. In this case, please provide feedback to the app provider.

1. Make sure that the earbuds' firmware and your device's system are updated to their latest versions. For details, please refer to the Firmware and software update guide.
2. Enable Smart wear detection by performing the following (the phone/tablet that the earbuds connect to must be running EMUI 10.0/HarmonyOS 2.0 or later):
   • For FreeBuds series/FreeClip earbuds:
     • Open the AI Life app, access the earbuds card, and go to Settings > Smart wear detection.
     • Open the HUAWEI Audio Connect app, access the earbuds card, and go to Wear detection > Smart wear detection.
   • For WATCH Buds earbuds: Open the Huawei Health app and go to Devices > WATCH Buds > Earbuds > Settings > Wear detection.
    

   • Put your earbuds back on within 3 minutes of removing them to resume audio playback. Alternatively, you can resume audio playback on your phone/tablet.
   • Smart wear detection is not supported on FreeBuds SE 4 ANC/FreeBuds SE 3/FreeBuds SE 2. If you have updated FreeBuds SE 2 earbuds to V1.0.1.115 and connected them to a phone running EMUI 10.0.1/HarmonyOS 2.0 or later, placing the earbuds in the charging case will pause playback, and taking them out of the charging case will resume playback.
   • After the FreeClip earbuds are removed, it takes 1 to 5 seconds for the earbuds to become inactive. Therefore, audio playback won't pause immediately, which is normal.
   • HUAWEI FreeBuds Lite only supports pausing playback when the earbuds are taken off.
   • HUAWEI Audio Connect is currently supported only on iOS devices. For details, see Introduction to the Functions and Usage of the HUAWEI Audio Connect App.
3. If the sensing area of the earbuds is blocked or touched when the earbuds are in your pocket, on a desk, in your palm, or in a bag, the earbuds may be misidentified as being worn. When you are not wearing the earbuds, remember to place them in the charging case or storage bag.
   Figure 1. Sensor on open-fit earbuds
   Figure 2. Sensor on in-ear earbuds
   Figure 3. Sensor on open-ear earbuds
4. Clean the sensor area regularly using a clean cotton swab or cloth. (For WATCH Buds, clean the sound openings and ear tips. For FreeClip, clean the inner area of the Acoustic Ball and the Comfort Bean.)
   

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5. Select an appropriate size of ear tips and adjust the position of the earbuds to ensure an optimal fit. Resume playback manually on your phone/tablet or by tapping the earbud twice.
   

   If you are wearing the earbuds while lying down, the earbuds may not fit correctly and therefore won't be recognized as being worn.

6. Disable Power saving mode: The music app may have been cleared from the background after you remove the earbuds (this is especially likely when Power saving mode is enabled on your phone/tablet).
7. Update the player to its latest version and enable Bluetooth control to play: Taking HUAWEI Music as an example, tap the four-dot icon in the upper right corner of the HUAWEI Music app to go to Settings > Control playback with Bluetooth devices to enable the feature.

If the issue persists, reset your earbuds and pair them with your phone again.

If the issue remains unresolved, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.