Noise canceling mode or Awareness mode is different on the left and right FreeBuds series/WATCH Buds earbuds

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Noise canceling mode or Awareness mode is different on the left and right FreeBuds series/WATCH Buds earbuds

If you feel that noise cancellation in the left and right earbuds is inconsistent after you enable Noise canceling mode or Awareness mode, perform the following steps to troubleshoot:

  1. Choose a suitable size of ear tips (if applicable) and adjust their position to ensure a snug fit.
     
    • Currently, only FreeBuds Pro 4/FreeBuds 6i/FreeLace Pro 2/FreeBuds Pro 3/FreeBuds Pro 2 +/WATCH Buds/FreeBuds Pro 2/FreeBuds 5i/FreeBuds Pro/FreeBuds 4i/FreeBuds 3i/FreeLace/FreeLace Pro/FreeLace Lite/FreeBuds SE earbuds come with ear tips.
    • For FreeBuds 5, you can try installing the ear tips that come with the earbuds. When adjusting the position of the FreeBuds Studio headphones, make sure that the ear cups provide a snug fit.
    • You can use the AI Life app to adjust the noise cancellation on your FreeBuds 3 to an optimal level. For details, see How to enable or disable the active noise cancellation feature.
  2. Check the sound output holes, air vents, and microphone holes on your earbuds and remove any foreign objects.
  3. Restore the earbuds to their factory settings:
    • FreeBuds series earbuds: Press and hold the Function button for 10 seconds or longer until the indicator flashes to restore the earbuds to their factory settings. Then pair the earbuds once again.
    • WATCH Buds earbuds: On your watch, go to Settings > Manage earbuds > More settings > Reset earbuds to restore the earbuds to their factory settings. Then pair the earbuds once again.

If the issue persists, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.

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