Noise cancellation performance does not work well on my HUAWEI earbuds
Noise cancellation performance does not work well on my HUAWEI earbuds |
Perform the following to troubleshoot:
- ANC works well for low-frequency noises, such as the noise on airplanes, trains, and in offices (air conditioners), and isn't designed to reduce high-frequency noises, such as background voices, whose frequency range typically exceeds the ANC range. Therefore, background chatter can only be partially eliminated.
- Remove the earbuds and put them back on. If your earbuds can be installed with ear tips, select a pair of ear tips that best fits your ears and adjust the position of the earbuds to ensure a snug, comfortable fit.
The tighter the fit, the better the noise cancellation performance.
- Select a proper noise cancellation mode. (A tone will play once the noise cancellation mode is set.)
- By default, the noise cancellation mode of HUAWEI FreeLace Pro 2 is set to Dynamic. If you prefer to an enhanced noise cancellation performance, select Ultra mode in the AI Life app.
- FreeBuds 6i/FreeBuds Pro 4/FreeBuds Pro 3/FreeBuds Pro 2/FreeBuds 5i/FreeBuds Pro/FreeBuds Studio/FreeLace Pro: Enable Ultra mode in the AI Life app when in a noisy environment, such as on the subway.
- FreeBuds 6/FreeBuds 5/FreeBuds 4/FreeBuds Lipstick/FreeBuds 4E/FreeBuds 3, or other open-fit/semi-in-ear ANC earbuds: These open-fit earbuds are designed for optimal comfort and their noise cancellation effects may be inferior to in-ear earbuds. You can try different noise cancellation modes in the AI Life app before selecting the best option.
- If you are using WATCH Buds, visit here to read the guide, for optimal fit, listening, and noise cancellation.
- If you are using FreeBuds Studio, adjust the width and ear cups to create a snug fit on your ears, for optimal sound quality and noise cancellation.
- Noise cancellation mode:
- WATCH Buds: You can enable or disable the noise cancellation feature in the Huawei Health app.
- FreeBuds 4i/FreeBuds 3i/FlyPods 3 doesn't support noise cancellation modes, such as General, Cosy, and Ultra.
- FreeBuds 6/FreeBuds 5/FreeBuds 4/FreeBuds 4E doesn't support Ultra mode.
- Update the earbuds' firmware to its latest version.
- Use a clean and dry pointed cotton swab to gently remove any dirt from the mesh holes, and then use a soft cloth to clean the holes. It is recommended that you clean the earbuds once a week.
If the issue persists, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.