Unable to refresh weather information on my HUAWEI smart watch

Check the basic conditions for refreshing weather information

1. Enable location services:
   1. On your watch, go to Settings > Security & privacy > Location Services and enable Access my location, or go to Settings > Privacy & security > Location and enable Location Services.
   2. On the watch, go to Settings > Apps > Permission manager > Apps > Weather > Location and enable Allow only while in use.
2. Internet connection requirements: Connect your watch to a Wi-Fi or enable the eSIM mobile network.
3. Watch face enhancement service setting: After the watch is paired with your phone for the first time, a "Watch Face Enhancement Service" request will automatically display when you access the watch face. Tap AGREE.

   If you did not agree, perform the following steps:

   • Switch to another watch face: Switch to a watch face with the weather feature (such as Griddy). The system will display the "Watch Face Enhancement Service" reminder again.
   • Manually enable the setting (applicable only to HUAWEI WATCH 5/Ultimate 2): On the watch, go to Settings > Privacy & security > Data & privacy, and turn on the switch for Home screen & faces.
     

     IMPORTANT: Disagreeing to the service request will result in the auto-update failure of the weather data on the watch face. In this case, only "–" will be displayed.

The HUAWEI Assistant·TODAY screen on my watch displays "Weather unavailable" or the Weather app displays a location error message

• When you use the watch for the first time or connect it to a new phone, the watch will sync your HUAWEI ID to your phone, causing the network connection to slow down. In this case, try refreshing the weather at a later time.
• If the issue persists, restart your watch and phone, and try again. If the issue remains unresolved, pair your watch with your phone again, and try refreshing the weather.
• You can also connect your watch to a Wi-Fi network or activate the watch eSIM service to use mobile data, and try refreshing the weather.

Weather on my watch is inconsistent with that on my phone

The watch and phone obtain weather information from different service providers and therefore weather information on your watch may be slightly different from that on your phone.

Swipe down on the Assistant∙TODAY screen of your watch, or open the Weather app on your watch and swipe down on the screen. It is normal for there to be a slight difference in the weather information between your watch and your phone.

Weather information on my watch is not automatically refreshed

• The weather control on the watch face is automatically refreshed every 3 hours. To obtain real-time weather information, swipe down on the Assistant∙TODAY screen or the Weather app when the watch is connected to the Internet.
• If your watch is disconnected from a network for over 24 hours, the watch home screen and Assistant·TODAY screen will display the current, highest, and lowest temperatures as "--". To update the weather information, connect the watch to a network, and swipe down on the Assistant·TODAY screen.

Slow updates of weather information

The Weather app on your watch relies on network positioning to obtain location information and then obtains data from the weather service provider. When the network condition is poor, weather information will be refreshed slowly.

Network priority: When the watch is connected to a HUAWEI or third-party Android phone, the watch will preferentially use the phone's network via Bluetooth. If your phone's signal or network is poor, the data-transfer speed of your watch will be restricted.

If the refresh is still slow:

1. Try refreshing the weather information or switching the phone's network multiple times.
2. In Standard mode/Smart mode, you can also connect your watch to a Wi-Fi network or activate the watch eSIM service to use mobile data, and try refreshing the weather.
   

   Network status identification method: indicates that the watch has been connected to a Wi-Fi network and is communicating properly. indicates that the watch has been connected to the eSIM mobile data network and is communicating properly.

My watch displays weather information about an incorrect location

1. Reconnect to the Internet: Ensure that the watch's Internet connection is stable.
2. Re-enable location services: Re-enable the location feature in the watch settings to ensure that the watch is in an open area and is not blocked by tall buildings.
3. Restart your watch and manually refresh weather information: Tap the Assistant·TODAY screen on your watch or swipe down in the Weather app to refresh weather information.

Exceptions: When the watch is located at the boundary of two areas, the coverage areas of the positioning signals overlap, and the watch may display the weather information of the nearby area. This is normal and does not indicate an issue with your device.

Unable to find the Weather app on my watch

If you cannot find the Weather app on your watch, it may have been deleted by mistake. In this case, press the Up button on your watch, go to Settings > Apps > Apps from the app list, select Restore system apps (for WATCH 3 Series, find the entry at the bottom of System processes), tap Weather, and follow the onscreen instructions to restore the app.

If the issue persists

If the issue persists or you encounter any difficulties, please call the Huawei customer service hotline for further assistance.