faq

How to do an OTA update?

Have you tried the new Desktop mode

How to use Face Recognition

How do I set up the reverse wireless charging

How to record videos in super slow motion

Manage your phone usage habits with Digital Balance

Why does the phone get stuck on the update screen?

Transform your toy into a 3D model ?

Unlock your Mate 20 PRO & Mate 20 RS with the new in-screen fingerprint sensor

Why can't I download the update on my phone

Have you tried the new HiTouch assistant?

Navigate your phone using Gesture Control

How to enable Face Recognition

What is HiVision

How to use the basic camera features

Have fun with the Master Ai scene recognition feature

Thanks to its Dual-NPU, the Mate 20 series features an advanced Master AI scene recognition function. It can identify scenes and object in real-time and adjust the colours accordingly to give you vivid, professional photos.

How to take extreme close up pictures

Mate 20 series features an ultra wide-angle lens instead of a monochrome one. The new lens allows you to take extreme close-up shots from a very short distance

How to use AI Cinema modes

Thanks to Kirin 980's real-time object recognition capabilities and customized NPUs, the Mate 20 series features an AI Cinema mode.

Tips on using Camera Pro mode

You want to get the most out of your phone's camera? Try using the Pro mode to take unique and personalized photos like a true professional

Wide Angles

Huawei worked hard with Leica to give you the best photographic experience possible.

What is an OTA update

A software update is a free download of an operating system or a software suite that provides enhancements.

Ota Update Failure

Before downloading an update package, make sure there is enough space on the phone's internal storage.

In Which Order

We figured you would like to know in which order are the updates distributed.

Express your feelings with 3D Qmojis

Use the new Mate 20 series to express your feelings with amusing 3D Live Qmojis, which recognize and imitate your facial expressions, movements and even your voice.

What is HDR mode and how to use it

The Mate 20 series features Super HDR technology, which improves the camera performance in difficult lighting conditions.

How to use the camera to take panoramic selfies?

Take full advantage of the powerful front facing camera of the Mate 20 series.Never lose an important landmark even when taking a selfie. Use the Panorama mode to capture wide-angle amazing photos.

Smart Power-Saving Management for a longer battery life

Everybody hates when the phone runs out of power. You can use Smart power-saving management to extend the battery life of your device and enjoy it to the fullest.

Control your home appliances with the Mate 20 series IR sensor

Turn your Huawei Mate 20 series device into an universal remote control. Thanks to its inbedded Infrared sensor, you can use your phone to control a large variety of household appliances.

Have you tried the new Dark Interface from EMUI 9

Mate 20 Pro, Mate 20 RS and Mate 20 X feature large capacity batteries, giving you an excellent autonomy. But you can try to extend your battery's life even more with the new EMUI 9 Dark Interface.