HUAWEI kids' watch can't make video calls, or the other party doesn't receive any notifications after a video call is made from the kids' watch

Applicable products：
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HUAWEI kids' watch can't make video calls, or the other party doesn't receive any notifications after a video call is made from the kids' watch
Table 1. Requirements for video calls on kids watches

Account

Nano-SIM Card

System

Make sure that the number of the SIM card inserted into the kids' watch is the same as the HUAWEI ID logged in on the kids' watch.

Use a standard Nano-SIM card that does not have a negative balance and has data service and SMS activated on your kids' watch, to make sure that the network is normal. (The virtual carrier card, IoT card, and secondary card of the Multi-SIM service are not supported.)

Make sure that the kids' watch and the HUAWEI FamCare app are updated to their latest versions.
 
  • Main admin: To view the HUAWEI ID logged in on the kids' watch, open the HUAWEI FamCare app and go to Devices > Frequently used > More > Phone number/HUAWEI ID (watch).
  • Only video calls with watch admins and friends are supported.

The watch displays "Configuring watch video call settings. Try again later."

If you make a video call immediately after linking the kids' watch to the phone, the prompt "Configuring watch video call settings. Try again later." may display.
  1. Wait for five minutes and try again.
  2. If the issue persists, make a video call using the HUAWEI FamCare app. If this succeeds, make a video call on the kids' watch again.

  3. If the video call still fails, restart the kids' watch and try again.

The watch displays "Other party is offline." when you make a video call to another watch

Make sure the watch is powered on and properly connected to the network, and try again.

The phone doesn't receive any notifications or the watch displays "Other party is offline." after a video call is made from the watch

  1. Make sure that your watch and phone have a stable network connection.
  2. Make sure that the camera is enabled when you're making the call. (You can see your profile picture on the watch screen.)

  3. Admin: Enable the HUAWEI FamCare app notifications on your phone
    • Enable banner notifications for HUAWEI FamCare (taking HUAWEI phones as an example): Go to Settings > Notifications & status bar > HUAWEI FamCare, enable Allow notifications, and select Lock screen notifications and Banners.
    • Set permissions for apps protected in the background, to make sure that the HUAWEI FamCare app can keep running in the background.

The watch doesn't receive any notifications after a video call is made from the phone

  1. Try making a video call from your watch.
    • If your phone can't receive the video call, make sure that you have logged in to your watch and your watch is properly connected to the network, and try again.
    • If your phone can receive the video call, restart your watch and try again.
  2. This may have been caused by an account login on another device. Log out of the device and try again.

    Due to the restrictions of your phone's system, you are unable to use Video call to call the watch if you are using a HUAWEI phone in PrivateSpace.

If the issue persists

Ask all admins to unlink from the watch, re-link with it, and try again. Be aware that unlinking all admins from the watch will cause the watch to restore to its factory settings, resulting in data loss. Exercise caution when performing this operation.

If the issue persists, please call the Huawei customer service hotline for further assistance.

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