No sound plays from my HUAWEI earphones after I connect them to a phone

Perform the following to troubleshoot:

1. Restart the audio player and try again. Check whether the earphones' firmware is up to date.
2. Go to Settings > Bluetooth, touch next to the earphones' Bluetooth name, select General settings, and enable Media audio and Call audio.
3. During calls, switch the audio output to the earphones.
   
4. Restart your phone/tablet, restore the earphones to their factory settings, and reconnect them. (Please refer to Restoring the HUAWEI FreeBuds/FreeLace series/FreeClip earphones to their factory settings and Restoring HUAWEI WATCH Buds to their factory settings.)
    

   • If your earphones are connected to a non-HUAWEI phone/tablet, taking the earphones off and then putting them back on during virtual voice calls (WeChat calls, Tencent meetings, or WhatsApp calls) may cause the audio to fail to switch back to the earphones. In this case, place the earphones in the charging case, close the case for 5 seconds, and then put them on again.
   • Check whether a message displays indicating that WeChat is using the Bluetooth call channel. If so, touch the drop-down arrow and touch Stop, or disable and then re-enable Bluetooth on your phone.
   • If the earphones are connected to your phone via Bluetooth but Media/Call audio is not enabled, sound will play from the phone speaker. In such a case, place the earphones in the charging case and close the case, or attach the earphones together. After 5 seconds, reconnect the earphones to your phone.

   Call audio is played in speaker mode when there is an incoming call, and the FreeLace Pro 2/FreeBuds earphones are connected to two devices simultaneously:

   It is recommended that you manually pause the app on the first device before answering an incoming call from the second device.

   

   Currently, some apps, like HUAWEI Video and bilibili, will automatically pause when there is an incoming call.

   Set audio output to a Bluetooth device in the navigation app:

   Baidu Maps: Touch the profile picture in the upper left corner and go to Settings > Navigation > Auxiliary.

   • If the current channel is Bluetooth device call channel, switch it to Bluetooth device media channel.
   • If the current channel is Bluetooth device media channel, switch it to Bluetooth device call channel.
   • If the current audio channel is Speaker, switch it to either Bluetooth device media channel or Bluetooth device call channel.
   AutoNavi Map: Touch Me in the lower right corner, and go to Settings > Navigation > Bluetooth connection.

   • If the current audio channel is Phone, switch it to Media.
   • If the current audio channel is Media, switch it to Phone.
   • If the current audio channel is Speaker, switch it to either Bluetooth device media channel or Bluetooth device call channel.

   If the issue persists, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.

   

   To learn more:

   No sound from a single HUAWEI earphone