Unable to charge my FreeBuds series earphones or the charging case

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Unable to charge my FreeBuds series earphones or the charging case

If charging fails, the charging indicator does not turn on, the battery level does not increase, or the charging icon is not displayed in the AI Life app when you charge your HUAWEI FreeBuds or charging case, perform the following to troubleshoot.

1. Check the earphones connection

Make sure that the USB cable is securely connected to the charging case and USB power adapter. Make sure that the power adapter is inserted into the power socket correctly.

If the earphones' charging case cannot be charged wirelessly, refer to Wireless charging does not work or the charging speed is slow for troubleshooting.

Not all charging cases are compatible with the E-mark cables (Type-C to Type-C cables with a built-in chip and a current capacity of 5 A). It is recommended that you use the original Type-C cable to charge the earphones.

2. Clean the metal contact points of the earphones and charging case

Place the earphones into the charging case and check whether the indicator turns on. If the indicator does not turn on, use a clean and dry cotton swab with pointed tips to gently wipe the charging contacts on the earphones and charging case to remove foreign objects or smudges. Do this until the indicator turns on.

Do not use a wet cloth or wipe excessively, as doing so may result in water damage to the earphones or distortion of the metallic contact points.

3. Charge the earphones or charging case for more than 10 minutes

Place the earphones in the charging case and close the charging case. Charge the earphones and charging case for more than 10 minutes using the cable that came with your earphones.

  • The FreeBuds Lipstick enters sleep mode after the case is closed, which improves the charging efficiency. Therefore, the earphones can be charged only when the case is closed. If you are not going to use the earphones for a long time, it is recommended that you close the charging case to avoid losing the cap or charging failure.
  • If you are using the FreeBuds Pro, charge the earphones for at least 10 minutes, remove the charging cable (regardless of whether the indicator is normal), open the charging case, and press and hold the Function button for at least 10 seconds until the indicator flashes to restore the earphones to their factory settings.

    Charge the earphones in an environment with an ambient temperature ranging from 3°C to 45°C to ensure safe charging. If the temperature is dramatically lower or higher than that range (below 0°C or over 47°C), you may find it difficult to charge the earphones.

If the issue is resolved, place the earphones into the charging case, reconnect the earphones to your phone, and update the earphones to the latest version by referring to Firmware and software update guide for the HUAWEI FreeBuds and FreeLace series earphones. Then close the charging case, fully charge the earphones, and use the earphones as normal.

4. Check the charging status of the earphones

During charging, you can check the charging status of the earphones by looking at the indicator.

FreeBuds 4 and FreeBuds 4i: If the indicator is steady green, the charging case is being charged (battery level ≥ 90%). If the indicator is steady yellow, the charging case is being charged (battery level < 90%).

FreeBuds Pro/FreeBuds 3/FreeBuds 3i/FlyPods 3: If the external indicator is steady green, the charging case is being charged (battery level ≥ 90%). If the indicator is steady yellow, the charging case is being charged (battery level < 90%).

FreeBuds Studio: If the yellow indicator is steady on, it indicates that the headphones are being charged.

For details, see Indicators on the HUAWEI FreeBuds and FreeLace earphones.

If the issue persists, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.

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