My HUAWEI wearable device fails to link with the Huawei Health app for the first pairing attempt
请选择
| My HUAWEI wearable device fails to link with the Huawei Health app for the first pairing attempt |
Preparations
- Update the app and HMS Core:
- Download or update the Huawei Health app to the latest version. (For details, see Downloading and updating the Huawei Health app.)
- If you are using a third-party Android phone, update HMS Core to the latest version. (For details, see How to update HMS Core.)
- Pair your wearable device with your phone:
For details, see Pairing your HUAWEI watch/band with an EMUI phone.
If the issue persists, try the following.
1. Grant the location permission for the Huawei Health app
HUAWEI phones
|
Path |
|---|
|
|
|
iPhones
Go to Settings > HUAWEI Health > Location, and set ALLOW LOCATION ACCESS to Always. (When using HUAWEI Health for the first time, you'll need to start a workout to trigger the location permission request.)
Third-party Android phones
Go to Settings > Apps > App management > Huawei Health > Permission management, and grant the permissions for accessing Location (Always allowed is recommended) and Nearby devices (Allowed is recommended, and if it's already Allowed, you'll need to switch to Forbidden before setting it to Allowed again).
Actual UI may vary depending on your phone model and OS version. You can also consult with the phone's manufacturer for assistance.
2. Enable location services on your phone
HUAWEI phones
|
Path |
|---|
|
Go to , enable Access my location, tap Advanced settings, and enable Wi-Fi scanning and Bluetooth scanning. |
|
|
iPhones
Go to Settings > Privacy > Location Services, and enable Location Services.
Third-party Android phones
Taking Samsung S20 that runs Android 11-based One UI 3.0 as an example: Go to Settings > Location and tap the Location switch to turn it on.
Actual UI may vary depending on your phone model and OS version. You can also consult with the phone's manufacturer for assistance.
3. Delete all previously paired wearables
- Check whether any paired wearables display in the Bluetooth list on your phone. If so, delete the Bluetooth connection records for these devices.
- Check whether your wearable device has been paired with other phones. Delete such pairing records if there are any, then disable and re-enable Bluetooth on your phone, and try again.
4. Restart your phone and wearable device
If pairing still fails, restart your phone and wearable device, then try again.
5. Restore your phone's network settings
Restore your phone's network settings, restart your phone, and try pairing again.
A network settings reset will not erase any important data on your phone, but will only erase all previously paired Bluetooth and NearLink devices and all previously connected Wi-Fi and mobile data networks.
HUAWEI phones
|
Path |
|---|
|
iPhones
Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
Third-party Android phones
Taking Xiaomi phones as an example: Go to Settings > Connection & sharing > Reset Wi-Fi, mobile networks, and Bluetooth, and tap Reset settings at the bottom. (Actual UI may vary depending on your phone model and OS version. You can also consult with the phone's manufacturer for assistance.)
6. Uninstall and reinstall the Huawei Health app
- Enable cloud data syncing
Path
Go to Huawei Health > Me > Privacy management.
Toggle on Sync personal info to cloud, Sync fitness data to cloud, and Sync health data to cloud.
- Enable manual data syncing
Go to Huawei Health > Me > Settings > Sync data manually, tap SYNC, and wait until the progress bar reaches 100%.
- Uninstall and reinstall the Huawei Health app and try again.
7. Restore to factory settings
Restore your wearable device to its factory settings and pair it with your phone again. A factory reset will clear all data on your wearable device. Please exercise caution before proceeding.
If the issue persists or you encounter any difficulties, please call the Huawei customer service hotline for assistance.